Experienced Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a global technology and services leader, and become part of a dynamic team that powers the brands of the future. Are you a customer service enthusiast looking for a challenging and rewarding role? Do you want to grow your career and be inspired by a company that values innovation and excellence? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Barcelona, Spain. As a remote employee, you will have the flexibility to work from anywhere in Spain and enjoy a great work-life balance.
About arenaflex
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team of game-changers is passionate about delivering exceptional customer experiences and driving business growth. If you're looking for a company that values innovation, excellence, and employee growth, then arenaflex is the perfect fit for you.
Career Growth and Personal Development
At arenaflex, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to help you succeed in your career. Our training programs are designed to equip you with the skills and knowledge you need to excel in your role and beyond. In fact, about 80% of our managers and leaders have been promoted from within! That's why we're committed to providing you with the support and resources you need to achieve your career goals.
What You Will Do in This Role
As a Customer Service Representative on our team, you will:
- Take incoming contacts (via telephone and email) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual clients
- Understand the customer profile and maintain appropriate communication in relation to it
- Ensure contractual SLA is maintained
- Act as a Brand Ambassador for the company and their products
Your Qualifications
To be successful in this role, you will need:
- Proficiency or bilingualism in French and Spanish with advanced English
- Good disposition to work in a customer service environment and teamwork skills
- Customer care skills – ability to listen to and understand the customers' need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Initiative and disponibility to receive trainings and adaptation skills
- Proven expertise in client services regarding fashion or boutique experience
- Interest and passion for fashion as well as knowledge of the latest fashion trends
- Proven expertise in E-commerce client service (after purchase)
- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
- Proven expertise in Payment Method platforms
- Knowledge in CRM software
What's in It for You
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week permanent contract: Monday to Friday 9:00 – 18:00
- Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus
- Opportunity to work from home anywhere in Spain
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Experience the Best Version of You!
At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're committed to creating a work environment that's inclusive, diverse, and supportive. If you're looking for a company that values your growth and well-being, then arenaflex is the perfect fit for you.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
How to Apply
If you're ready to take the next step in your career journey, apply today! We can't wait to hear from you and learn more about your qualifications and experience. Don't miss out on this opportunity to join a dynamic team and grow your career with arenaflex. Apply Now!
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Email: [insert email] Phone: [insert phone number]
Join the arenaflex Team Today!
Don't miss out on this opportunity to join a dynamic team and grow your career with arenaflex. Apply now and take the first step towards a rewarding and challenging role that will help you achieve your career goals. Apply for this job