Evening Customer Care Associate - Full Time (10% Rate Differential)

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. As a valued member of our team, you will play a crucial role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry, this is the job for you.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, arenaflex has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to excellence in customer service. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Job Summary

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/Collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate area(s) both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem solving/issue resolution
• Multitasking skills

Benefits and Perks

* Comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members

• Robust Medical coverage, as well as Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunity to grow your career and pursue your ambitions

Work Environment and Culture

* Work from home as a full-time associate

• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Pay Rate and Hours

* Hourly rate starting at $16.00

• Full-time position (40 hours/week) Monday - Friday
• Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company and to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job