Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an Experienced Full Stack Customer Service/Sales Representative to join our team as a Retention Specialist. As a key member of our customer service and sales team, you will play a critical role in retaining customers and driving business growth.

About arenaflex

arenaflex has been a leader in the industry since 1874, helping to protect and connect families, businesses, and commercial customers every day. Our mission is clear: we help save lives for a living. With a focus on innovation, advanced technology, and strategic partnerships, we deliver products and services that help protect life and valuables, whether at home, at work, or on the go. Our company culture is built on the values of family, partnership, development, incentives, and fun, making us an exciting and inclusive place to work.

The Role

As an Experienced Full Stack Customer Service/Sales Representative, you will be responsible for retaining customers who are requesting to cancel their arenaflex services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. Your primary goal will be to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.

Key Responsibilities:

* Handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.

• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most.
• Must have sales experience, you will be expected to persuade and upsell customers while reducing customer frustration and displeasure to ultimately saving customers.
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience.
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
• Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and achieve your goals.
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

Requirements:

* 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance.

• 2+ years of Call Center Customer Service / Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your success.
• Private, undisturbed place to work from home, free from any distractions.
• Designated distraction-free place to work from home.
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
• 5G Home Internet and Fixed wireless internet are not accepted providers.
• Internet Speeds of at least 25mbps to download and 15mbps to upload.

Training and Development:

* This role has onsite training required at our Irving, TX office.

• During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training.
• Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential.
• We provide development to advance your career with other internal roles and opportunities for your long-term success.

Why Choose arenaflex?

At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Benefits and Compensation:

* Paid Training

• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities
• The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached).

Schedule:

* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as an Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert. Apply for this job