Experienced Commercial Customer Service Support Specialist – Valencia, CA Office

At arenaflex, we're revolutionizing the way people work and live with our innovative battery-powered outdoor power tools. As a leader in the industry, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking an experienced Commercial Customer Service Support Specialist to join our team in Valencia, CA.

About arenaflex

arenaflex is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. Our robust line of products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, offers the right tool for every job. With a focus on best-in-class technology, our tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords, and noise associated with gas products.

Job Summary

The Commercial Customer Service Support Specialist role at arenaflex is dedicated to providing exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. The primary responsibility is to deliver timely and accurate responses to elevated service-related inquiries and issues. Customer concerns are varied, complex, and non-routine, encompassing tasks such as part number identification, sales order entry, order expediting, and resolving "unit down" backorder situations.

Key Responsibilities

* Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.

• Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
• Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
• Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
• Optimize the use of Salesforce, drive compliance, and maximize team performance.
• Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
• Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
• Learn and maintain a working knowledge of all parts through training and continuing education opportunities provided by the company.
• Assign Service Solutions Salesforce cases in the queue based on territory.
• Occasionally facilitate discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding
• Manage the existing dealer base in the territory from an administrative perspective, including Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Essential Qualifications

* Bilingual - English & Spanish

• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and the ability to cross-train in other tasks.
• A willingness to continual learning and skill development while multitasking.
• Demonstrated effective teamwork and interpersonal skills, including a willingness to receive direction from either supervisor or other team members to support department goals.
• Salesforce experience desired.
• SAP S/4HANA experience desired.
• Related Industry experience (OPE, material handling, automotive)

Preferred Qualifications

* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and continuing education opportunities
• Flexible work arrangements and work-life balance

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your career to the next level and join a dynamic and innovative company, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Apply for this job