Experienced Pharmacy Technician – Customer Service Representative – Remote US

At arenaflex, we're dedicated to delivering exceptional customer experiences and innovative solutions that transform the lives of our clients and their customers. As a leading provider of IT and business services, we're committed to fostering a culture of inclusivity, diversity, and growth. We're now seeking an experienced Pharmacy Technician – Customer Service Representative to join our remote team in the US.

About arenaflex

arenaflex is a recognized leader in IT and business services, with a global presence in over 80 countries. Our team of experts helps clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We're committed to our clients' long-term success and strive to create a diverse and inclusive environment for all employees.

Job Summary

We're seeking an experienced Pharmacy Technician – Customer Service Representative to provide professional phone assistance to callers through the criteria-based prior authorization process. This role involves maintaining complete, timely, and accurate documentation of all approvals and denials, as well as transferring clinical questions and judgment calls to pharmacists. If you have a passion for delivering exceptional customer experiences and a strong background in customer service, we encourage you to apply.

Key Responsibilities

* Provide professional phone assistance to callers through the criteria-based prior authorization process

• Maintain complete, timely, and accurate documentation of all approvals and denials
• Transfer clinical questions and judgment calls to pharmacists
• Respond to in-coming calls from members, providers, and other stakeholders
• Collaborate with cross-functional teams to resolve customer issues and concerns
• Stay up-to-date with regulatory requirements and industry developments

Minimum Requirements

* Minimum 1 year of experience in a customer service position with high-volume call center experience; preferably in healthcare, social services, or a similar service position

• Verifiable High School diploma or GED required
• Pharmacy Technician certification is preferred but not required at a State or National level

Preferred Qualifications

* 2+ years of experience in a customer service role with a focus on healthcare or pharmaceuticals

• Strong knowledge of pharmacy operations and regulations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Professional certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

We're a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and innovative solutions that transform the lives of our clients and their customers. We're committed to creating a diverse and inclusive environment for all employees, and we strive to foster a culture of inclusivity, diversity, and growth.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting hourly range of $19-21.70 per hour
• Opportunities for incentive compensation based on individual and/or company performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We're committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply for this job