Experienced Customer Service Representative II - Remote

At arenaflex, we're dedicated to delivering exceptional managed staffing and talent consulting services to our clients. As a Customer Service Representative II, you'll play a vital role in providing world-class support to our clients and their providers. If you're passionate about delivering outstanding customer experiences and working in a dynamic, remote environment, we want to hear from you.

About arenaflex

arenaflex is a leading staffing solutions organization that's committed to a diverse workforce that reflects the needs of our clients and the communities they serve. We're proud to offer a range of services that help our clients achieve their goals, from managed staffing to talent consulting. Our team is dedicated to excellence, and we're always looking for talented individuals who share our passion for delivering exceptional results.

Job Summary

As a Customer Service Representative II, you'll be responsible for providing exceptional support to our clients and their providers. You'll respond to inbound calls and voicemails, create accurate call logs, and support team and business goals for enrollment support and customer service. If you have a strong commitment to customer service, excellent communication skills, and the ability to work independently, we encourage you to apply.

Key Responsibilities

* Respond to inbound calls and voicemails to the provider relations line, including inquiries about application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.

• Create accurate call logs in the system, summarizing contact details with providers and applicants.
• Support team and business goals for enrollment support and customer service.
• Assist with other tasks as needed, including document uploads.
• Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.

Essential Qualifications

* 2 years of customer service experience

• Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
• One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

Preferred Qualifications

* Experience working in a remote environment

• Familiarity with MS Word, Excel, Outlook, and internet skills
• Ability to exercise independent judgment, based on policy and procedure
• Attention to detail and accuracy
• Ability to meet deadlines and adhere to established standards

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to meet deadlines and adhere to established standards

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative II, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a range of training and development programs to help you build your skills and advance your career.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and distraction-free work environment. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional results, and we're always looking for talented individuals who share our values.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a range of benefits and perks. As a Customer Service Representative II, you'll receive a salary that's commensurate with your experience and qualifications. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.

Working Conditions

* Working from home/remote work (Access to work area with limited noise and distractions), requires internet connection and computer with updated software to support remote desktop.

• The hours for this position are from 8:00am-4:30pm EST.
• A headset is required.
• This role is a Temporary assignment (60-90 days).

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. arenaflex is an e-Verify participant. Apply for this job