Experienced Senior Learning Specialist – Driving Exceptional Training Experiences at arenaflex

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to fostering a culture of continuous learning and development. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, innovator, and leader, we want to hear from you!

About arenaflex

arenaflex is a global leader in e-commerce, with a passion for empowering businesses and individuals to succeed. Our Amazon Business Customer Service (ABCS) team is dedicated to providing exceptional support to our customers, and we're looking for a Senior Learning Specialist to help us achieve this goal. As a Senior Learning Specialist, you'll play a critical role in designing and delivering training programs that drive long-term success for our Customer Support Associates.

Key Responsibilities

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience, and driving initiatives to continuously improve the training experience. Your key responsibilities will include:

Supervising structured learning metrics and overseeing results

for the assigned territory and region

Managing live performance metrics end to end

for the assigned territory

Conducting learning sessions on new processes

and delivering various training courses, including continuous learning, new hire batches, and transfer batches

Maintaining data and analysis through reports on Excel

(as per business requirement)

• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time

Partnering with operational stakeholders

as a key point of contact for the Learning Experience team

Identifying and certifying learning coaches

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Leading individual improvement projects

to enhance business performance

Driving quality and learning metrics

*

Conducting chime sessions and classroom sessions

with stakeholders

Essential Qualifications

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2+ years of experience

in training delivery roles

1 year of experience

in Customer Service or customer service-related work experience

Proficient computer skills

, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

Highly accurate and fluent in Japanese and English

, with spoken and written accuracy and fluency in both languages

Flexible to work within a 24/7 x 365 days global team

across a variety of time zones

Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

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Experience as a trainer, corporate training specialist, or related position

*

Project management skills

with the ability to supervise multiple projects

Strong ability to multi-task

What We Offer

As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including:

Competitive salary and benefits package

*

Opportunities for career growth and professional development

*

Collaborative and dynamic work environment

*

Flexible work arrangements

, including remote work options

Access to cutting-edge training and development programs

*

Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we're committed to fostering a culture of innovation, collaboration, and continuous learning. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional results. As a Senior Learning Specialist, you'll be part of a global team that's passionate about making a difference.

How to Apply

If you're a motivated and experienced learning professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality. Apply for this job