Experienced Data Entry Clerk – Warranty Claims and Customer Support

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering innovative solutions in the dental and laboratory handpiece industry. As a key member of our team, the Experienced Data Entry Clerk – Warranty Claims and Customer Support will play a vital role in ensuring seamless operations and exceptional customer satisfaction.

Job Summary:

We're seeking an organized and detail-oriented individual to join our team as an Experienced Data Entry Clerk – Warranty Claims and Customer Support. In this role, you'll be responsible for accurately entering work orders, reviewing warranty claims, and providing exceptional customer support. If you're passionate about delivering top-notch service and have a knack for data entry, we encourage you to apply.

Key Responsibilities:

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Work Order Entry:

Accurately enter work orders for dental and laboratory handpieces into our software programs, ensuring all relevant information is captured and up-to-date.

Warranty Claim Verification:

Review work orders to verify customer warranty claims, ensuring accuracy and compliance with arenaflex policies and procedures.

Data Entry and Management:

Enter data into corresponding fields within various software programs, maintaining high levels of accuracy and attention to detail.

Warranty Work Completion:

Complete warranty work for various vendors, tracking items to ensure accuracy and efficiency.

Customer Support:

Act as a backup to our Customer Service Representatives, assisting with taking overflow telephone calls during periods of high call volume.

Software Proficiency:

Work with Microsoft Office, including Word, Excel, and other software applications as required.

Special Projects:

Participate in special projects and perform other duties as required, demonstrating flexibility and a willingness to adapt to changing priorities.

Work Experience:

While previous experience in a relevant position is desired, we're open to training the right candidate. If you have experience using Microsoft Office (Word, Excel), that's a definite plus. We're looking for individuals who are eager to learn and grow with our team.

Preferred Education:

A High School degree or equivalent is required. We value education and are committed to supporting our employees in their professional development.

Knowledge, Skills & Competencies:

To succeed in this role, you'll need:

Attention to Detail:

Ability to read, understand, and perform standard procedures and work instructions with high accuracy.

Basic Math and Logic Skills:

Basic math and logic skills are required to perform calculations and make informed decisions.

Basic Computer Skills:

Basic computer skills and software use (email, document prep, and spreadsheets) are desired, but we're willing to train the right candidate.

Communication Skills:

Excellent communication skills are essential for providing exceptional customer support and working effectively with our team.

Travel / Physical Demands:

This is a non-traveling position, and you'll typically work in an office environment with stable environmental conditions. While performing the duties of this job, you'll be required to sit for extended periods, use your hands to keyboard, finger, handle, and feel, and occasionally stoop, kneel, crouch, twist, reach, stretch, and lift up to 15 pounds.

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Career Opportunities:

If you're passionate about delivering exceptional customer experiences and have a knack for data entry, we encourage you to apply. For more information about career opportunities at arenaflex, please visit our website at: [www.arenaflex.com/careers](http://www.arenaflex.com/careers).

Apply Now:

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