Experienced Customer Support Specialist – Multilingual Technical Assistance for arenaflex Clients

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Specialist on our arenaflex team, you'll play a vital role in providing top-notch technical and non-technical assistance to our clients' customers. If you're fluent in Lithuanian and Russian, have a good command of English, and are eager to help others, we'd love to hear from you!

About arenaflex

arenaflex is a global business outsourcing company that offers a wide range of services to help our clients handle their customer service, finances, and other business processes. As a remote team member, you'll be employed by arenaflex but will be supporting our client, a leading industry leader in technology. Our company culture is built on the principles of teamwork, respect, and continuous learning, and we're committed to providing equal employment opportunities for all candidates.

Job Responsibilities

As a Customer Support Specialist on our arenaflex team, you'll be responsible for:

• Answering incoming calls, emails, and chats in Lithuanian and Russian
• Providing technical and non-technical assistance to arenaflex clients' customers
• Developing efficient and satisfying solutions to customers' inquiries
• Treating customers with respect, following company policies and procedures

Requirements

To succeed in this role, you'll need:

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (although not required, as we'll provide training and coaching to help you excel)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to multitask

What We Offer

As a valued member of our arenaflex team, you'll enjoy:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00
• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses
• A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
• A comprehensive training program to help you develop your skills and expertise
• A dynamic and inclusive work environment that values diversity and promotes equal opportunities

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you'll have the opportunity to:

• Develop your technical and soft skills through our comprehensive training program
• Take on additional responsibilities and leadership roles as you grow in your career
• Collaborate with cross-functional teams to drive business results and improve customer experiences
• Participate in our performance-based bonus program to recognize and reward your achievements

Work Environment and Company Culture

Our arenaflex team is united by a shared commitment to excellence, teamwork, and continuous learning. We're proud to offer a dynamic and inclusive work environment that values diversity and promotes equal opportunities. As a remote team member, you'll have the flexibility to work from home in Lithuania, with regular check-ins and collaboration with your colleagues and managers.

Compensation and Benefits

We offer a competitive hourly rate of €8.03 to €8.56 (during the trial period and after), as well as performance-based bonuses. Our comprehensive benefits package includes:

• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join our arenaflex team, please submit your application through our online portal. Our recruitment process consists of an initial phone call with our recruiter, a Teams interview, and a reference check. We look forward to hearing from you!

Start Date:

As soon as possible during September 2024

Location:

Work from home in Lithuania

Employment Type:

Permanent, with a 3-month trial period

Working Hours:

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

Equal Employment Opportunities

arenaflex is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply for this job