Experienced Remote Customer Service & Data Entry Representative – Medical Records Coordination

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members, and we're seeking a highly skilled and detail-oriented Remote Customer Service & Data Entry Representative to join our team. As a Medical Records Coordinator, you'll play a vital role in ensuring the accuracy and integrity of our electronic medical records, collaborating with multiple departments to guarantee seamless data management and reporting.

About arenaflex

arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional care to our members. With a strong focus on customer satisfaction and employee well-being, we strive to create a positive and inclusive work environment that fosters growth and development. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Key Responsibilities

As a Remote Customer Service & Data Entry Representative, you'll be responsible for:

• Performing quality checks to maintain the integrity of events and criteria for reporting purposes
• Processing members' electronic documents, proof of data for inaccuracies, and any other missing information
• Resolving discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution
• Responding and coordinating field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration
• Facilitating manual mailings for other departments
• Moving existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products
• Additional duties as assigned

Essential Qualifications

* High School diploma or equivalent (GED)

• Ability to prioritize and follow through on assigned tasks
• Proficiency in navigating the Internet
• Ability to work with multiple electronic documentation systems simultaneously
• Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs
• Work experience with an electronic patient health information (PHI) database (medical records database)
• Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
• Data entry/database management experience with Microsoft Excel and other systems/applications
• Attention to detail performing quality checks and proofreading
• Work experience in a healthcare environment

Preferred Qualifications

* Knowledge of Medicare, Medicaid, or managed care and medical terminology

• Experience working with electronic medical records databases
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines

Skills and Competencies

To succeed in this role, you'll need:

• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in Microsoft Office, particularly Excel
• Experience working with electronic medical records databases

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service & Data Entry Representative, you'll have opportunities to:

• Develop your skills and knowledge in electronic medical records management and data entry
• Collaborate with multiple departments to improve processes and workflows
• Participate in training and development programs to enhance your skills and career prospects
• Work with a dynamic and supportive team to achieve our organizational goals

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and employee well-being
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional development.

Application Instructions

If you're a motivated and detail-oriented individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job