Customer Service Representative, E-commerce Man...

Application Requirement (Please Read)

To apply for this position, please submit a short video introduction (1–3.5 minutes) via a shareable link (Loom, Google Drive, Dropbox). Your video should include:

A brief introduction of yourself

A walkthrough of your skills and capabilities relevant to this position

A summary of your past experience

Applications submitted without a video will not be considered.

Job Title: Customer Service Representative / E-Commerce Manager / Administrative Assistant

Reports To: General Manager

Position Type: Hourly, Full-Time (Remote)

Schedule Requirement Must be available to take calls and provide support between 9 AM – 6 PM Eastern Standard Time (EST). This is the most critical requirement for the position.

Summary We are seeking a reliable and detail-oriented professional to join our team as a Customer Service Representative, E-Commerce Manager, and Administrative Assistant. This dynamic role involves handling customer communications, managing online store operations, and providing administrative support to ensure smooth day-to-day business operations.

Key Responsibilities Customer Service Handle customer inquiries and complaints via phone, email, chat, and social media with professionalism and empathy. Maintain accurate customer records and ensure timely follow-up on all requests. Share customer feedback with internal teams to help improve products and services. E-Commerce Management Manage and update product listings across e-commerce platforms (Amazon, Shopify, etc.). Monitor and coordinate order fulfillment, shipping, and issue resolution. Track key e-commerce performance metrics and assist in improving conversion and customer experience. Administrative Support Perform data entry, scheduling, document preparation, and reporting tasks. Assist with meeting coordination and other clerical duties as needed. Support management with ad-hoc administrative or operational tasks.

Requirements Availability from 9 AM – 6 PM EST (mandatory) High School Diploma or equivalent (Bachelor’s preferred). Minimum 2 years of experience in customer service, e-commerce, or administrative roles. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite, Google Workspace, and e-commerce platforms (e.g., Shopify, Amazon Seller Central, etc.).

Preferred Skills Experience with order management systems or CRM tools. Familiarity with online marketplaces and digital customer support channels. Ability to multitask and work independently in a fast-paced, remote environment.