Experienced Customer Development Manager – Driving Revenue Growth and Customer Relationships at arenaflex

Job Summary:

We are seeking an experienced and results-driven Customer Development Manager to join our arenaflex Sales Organization in North America. As a key member of our team, you will be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. If you are a motivated and customer-focused individual with a proven track record in sales and account management, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading global beverage company that is passionate about delivering exceptional customer experiences and driving business growth. Our company is built on a strong foundation of values, including customer obsession, innovation, and teamwork. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

Responsibilities:

As a Customer Development Manager at arenaflex, you will be responsible for:

• Completing proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conducting regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identifying opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
• Coordinating implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
• Participating in contract negotiations/re-negotiations with customer and arenaflex System to formalize the agreement.
• Managing customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capturing customer interactions through current CRM systems.
• Managing individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Providing feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Developing and ensuring execution against an Individual Development Plan to ensure personal development and career growth within arenaflex.

Requirements:

To be successful in this role, you will need:

• A Bachelor's Degree required.
• 1+ years frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Additional Activities/Responsibilities:

* Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts.

• Selling, processing, and coordinating the installing of arenaflex Equipment
• Resolving service issues
• Approving reimbursements and resolving customer's issues
• Authorizing account transfer requests
• Steward work in Regional and Account Team meetings
• Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls and/or participating on account team calls after normal hours.
• Build customer presentations.
• Potential travel to customer events, training, and sales conferences.

Skills:

* Customer Relationships

• Inside Sales
• Customer Interactions
• Influencing
• Customer Relationship Management (CRM)
• Communication
• Account Management
• Business
• Cross-Functional Teamwork
• Prioritization

What We Offer:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a proven track record in sales and account management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job