Experienced Customer Service Representative – Insurance Sales and Account Management

At arenaflex, we're dedicated to providing top-notch customer service and building long-lasting relationships with our clients. As a valued member of our team, you'll play a crucial role in ensuring our customers receive the best possible experience. If you're passionate about delivering exceptional customer service, have a positive attitude, and are committed to growing our customer base, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, with a strong focus on customer satisfaction and employee well-being. Our team is passionate about making a difference in the lives of our customers and employees alike. We're committed to fostering a culture of collaboration, creativity, and growth, where everyone feels valued and empowered to succeed.

Job Summary

We're seeking an experienced and results-driven Customer Service Representative to join our team in Tulsa, Oklahoma. As a key member of our customer service team, you'll be responsible for managing accounts, developing insurance quotes, and providing exceptional customer service to our clients. If you're a people person with excellent communication skills, a positive attitude, and a passion for sales, this could be the perfect opportunity for you to grow your career and earn a competitive salary.

Responsibilities

As a Customer Service Representative at arenaflex, you'll have the opportunity to:

• Develop insurance quotes, make sales presentations, and close sales to grow our customer base
• Process customer policy change requests and ensure seamless transitions
• Secure all trailing documents from customers and maintain accurate records
• Handle all incoming claim calls from customers and follow up to ensure timely resolutions
• Complete Evidence of Insurance requests and provide timely responses to customer inquiries
• Greet all customers in a friendly and helpful manner, providing exceptional customer service and support
• Take premium payments from customers and maintain accurate records
• Treat each customer contact as a cross and up-sell opportunity, including financial products
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information
• Answer incoming phone calls on the first ring and return all phone messages promptly
• Maintain knowledge of new products and services to provide informed recommendations to customers
• Develop and maintain client relationships, building trust and loyalty through exceptional customer service

Requirements

To succeed in this role, you'll need:

• An upbeat, positive, and enthusiastic attitude, with a passion for delivering exceptional customer service
• The ability to create relationships from a cold start and build trust with customers
• Proficiency in multi-tasking, follow-through, and follow-up to ensure timely resolutions
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• The ability to multi-task and prioritize tasks to meet deadlines
• Professional phone etiquette and a friendly, helpful demeanor
• Great customer service skills, with a focus on building long-lasting relationships
• Problem-solving capabilities and a willingness to think creatively to resolve customer issues

Preferred Qualifications

* Previous experience in customer service, sales, or account management

• Knowledge of insurance products and services
• Proficiency in CRM software and other customer service tools
• Experience working in a fast-paced, dynamic environment
• Bachelor's degree in a related field (e.g., business, communications, marketing)

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive annual base salary, plus commission and bonus opportunities
• Paid Time Off (PTO) to recharge and relax
• Life insurance to provide peace of mind for you and your loved ones
• A Mon-Fri schedule, with evenings off to enjoy your personal time
• Career growth opportunities and hands-on training to help you succeed
• Health, dental, and vision insurance to keep you and your family healthy
• A supportive and collaborative work environment, with a focus on employee well-being

How to Apply

If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! Apply now to join our team and begin a rewarding career with arenaflex. Apply for this job