Experienced Customer Experience Associate – Overnight Shift – arenaflex
At arenaflex, we're revolutionizing the sports and entertainment industry by delivering extraordinary experiences that bring fans closer to the games they love. As a trailblazing company, we're not afraid to push boundaries and challenge the status quo. We're looking for a highly motivated and customer-centric individual to join our team as a Customer Experience Associate, working an overnight shift.
About arenaflex
arenaflex is a global leader in the sports and gaming entertainment industry, known for our innovative products and unparalleled experiences. We're growing rapidly, and our team is at the forefront of innovation, shaping the future of responsible gaming. Our mission is to provide cutting-edge technology and exceptional customer experiences that exceed our customers' expectations.
The Crown Is Yours
As a Customer Experience Associate at arenaflex, you'll be the primary point of contact for our customers, providing exceptional service and support across multiple channels, including phone, email, chat, and social media. You'll have the opportunity to develop your communication, problem-solving, and conflict-resolution skills, allowing for growth and development in your career.
What You'll Do
As a Customer Experience Associate, you'll be responsible for:
- Providing exceptional customer service through demonstrating product knowledge, problem-solving, and research skills.
- Managing high-quality communications with our customers across several channels, including phone, email, chat, and social media.
- Meeting high qualitative and productivity KPI expectations of the role, such as quality of customer interactions, average handle time, adherence to shift, etc.
- Promoting the arenaflex brand through your conflict resolution abilities and effective communication skills.
- Advocating for our customers to help us grow the business.
- Becoming licensed in multiple states, through applicable gaming commissions, to assist customers across platforms.
What You'll Bring
To be successful in this role, you'll need:
- A college degree or equivalent work experience.
- Prior online customer support or transferable experience.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am (midnight), which includes 5 days of work with 2 days off. arenaflex's Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year. All CX team members take part in this shift change to ensure proper staffing during our NFL and non-NFL periods.
- Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.
- A polite, attentive, and friendly demeanor.
Must-Haves
* Must be at least 21 years of age due to state(s) licensing requirements.
Join Our Team
arenaflex is a publicly traded technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values and is eager to learn and grow with us. We offer a dynamic and fast-paced work environment, with opportunities for professional development and career growth.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary that reflects your experience and qualifications.
- Opportunities for bonuses and incentives based on performance.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Paid time off, including vacation days, sick leave, and holidays.
- Access to cutting-edge technology and tools to support your work.
- A dynamic and supportive work environment with opportunities for growth and development.
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Customer Experience Associate and take the first step towards a rewarding career at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're looking for someone who shares our values and is eager to learn and grow with us. Apply for this job