Experienced Full Stack Customer Service/Sales Representative – Retention Specialist for arenaflex

At arenaflex, we're not just a company – we're a family united by a noble purpose: helping save lives for a living. As the leading provider of electronic security, interactive home and business automation, and monitoring services, we're committed to making a real impact in the lives of our customers every day. If you're looking for a career where you can make a difference, join our team today and put purpose behind your paycheck.

About arenaflex

arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. We're dedicated to creating an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun.

The Role

In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist who plays a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.

Key Responsibilities:

* Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most.

• Save customers by persuading and upselling while reducing frustration and displeasure to ultimately saving customers.
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience.
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
• Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and achieve your goals.
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

Essential Qualifications:

* 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance.

• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.

Preferred Qualifications:

* Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service.

• Ability to interpret contracts and communicate terms and conditions.
• Perform quick calculations.
• Active listening.
• Negotiation Skills.

Skills and Competencies:

* The ability to work with numerous screens and programs open to help resolve customer issues.

• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service.
• Be able to interpret contracts and communicate terms and conditions.
• Perform quick calculations.
• Active listening.
• Negotiation Skills.

Career Growth Opportunities and Learning Benefits:

* Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential.

• We provide development to advance your career with other internal roles and opportunities for your long-term success.
• Daily support from our training and onboarding teams to ensure you are successful.
• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training.

Work Environment and Company Culture Highlights at arenaflex:

* Culture is Everything! You are not joining a company – you are joining a family who all share the same goal – Saving Lives.

• Development, Development, Development! – We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
• arenaflex – It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!

Compensation, Perks, and Benefits:

* Paid Training

• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure:

* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached).

• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Why Choose arenaflex?

At arenaflex, it's more than a job – it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck – you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

How to Apply:

If you're ready to join a company that's dedicated to making a difference, apply now! We're an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more. Apply Job! Apply for this job