Experienced Customer Service Representative – Remote Support Specialist

At arenaflex, we're proud to be a national leader in filing service of legal documents, with a team of 350 professionals across the United States. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington D.C. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of our competition. As a Customer Service Representative at arenaflex, you'll play a vital role in addressing and resolving customer questions and issues, providing the best possible customer experience. This is a customer-focused role that requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to providing exceptional service to our customers. We're a team of dedicated professionals who are passionate about what we do, and we're looking for talented individuals to join our team. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence.

Job Overview

As a Customer Service Representative at arenaflex, you'll be responsible for addressing and resolving customer questions and issues related to our filing service of legal documents. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You'll be working with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for providing information and updates to customers.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Essential Skills and Competencies

* Strong communication and problem-solving skills

• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including experience with computer programs such as Microsoft Outlook, Excel, and Word

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that's committed to providing a positive and supportive work environment. We're a team of dedicated professionals who are passionate about what we do, and we're looking for talented individuals to join our team. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence.

Compensation, Perks, and Benefits

* Starting pay: $12.00 per hour

• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• 100% remote work opportunity, located anywhere in Puerto Rico

Schedule

* Full-time, Monday through Friday

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job