Experienced Customer Service Representative Specialist Sr. (GOV) - Treasury Management Card Technology

At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As an Experienced Customer Service Representative Specialist Sr. (GOV) within arenaflex's Treasury Management Card Technology organization, you will be based anywhere within arenaflex's footprint. The Experienced Customer Service Representative Specialist Sr. (GOV) will support arenaflex's card clients within our West Region and therefore work hours will align with Pacific Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by arenaflex. This position may not be available in all geographic locations. Job Description

Key Responsibilities

As an Experienced Customer Service Representative Specialist Sr. (GOV), you will be responsible for:

• Performing advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leveraging an advanced process or tool to support internal and external customers.
• Receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
• Resolving customer service inquiries and issues, recommending appropriate solutions, resolving the most complex or reoccurring issues, and identifying root cause and acting as an escalation point.
• Maintaining high levels of customer satisfaction consistent with arenaflex's core values, demonstrating commitment to quality, serving as a coach or mentor, and may serve as a trainer to the customer service team.
• Documenting customer interactions and completing service requests to minimize customer effort or additional action.

Qualifications

To be successful in this role, you must demonstrate the following qualifications:

Preferred Skills

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Competencies

• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Work Experience

Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

* Associate's degree or equivalent

Certifications

No required certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Compensation and Benefits

* Base Salary: $31,200.00 - $67,600.00 * Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. * This role is incentive eligible with the payment based upon company, business, and/or individual performance. * arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future, including: + Medical/prescription drug coverage (with a Health Savings Account feature) + Dental and vision options + Employee and spouse/child life insurance + Short and long-term disability protection + 401(k) with arenaflex match, pension, and stock purchase plans + Dependent care reimbursement account + Back-up child/elder care + Adoption, surrogacy, and doula reimbursement + Educational assistance, including select programs fully paid + A robust wellness program with financial incentives + Paid time off, including: - Maternity and/or parental leave - Up to 11 paid holidays each year - 8 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping you grow and develop your career. As an Experienced Customer Service Representative Specialist Sr. (GOV), you will have opportunities to: * Develop your skills and knowledge through training and development programs * Take on new challenges and responsibilities * Collaborate with cross-functional teams to drive business results * Participate in arenaflex's mentorship program to support your career growth

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace where you will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional customer experiences. Our company culture is built on the values of: * Customer focus * Collaboration * Innovation * Integrity * Respect

Equal Employment Opportunity (EEO)

arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Application Window

Generally, this opening is expected to be posted for two business days from 09/09/2024, although it may be longer with business discretion.

Apply Now

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply for this job