Experienced Customer Service Representative – 100% Remote Contact Center Agent

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a 100% remote Contact Center Agent, you'll play a vital role in providing top-notch service to our customers, while enjoying the flexibility of working from the comfort of your own home. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing quality healthcare services to our members. With a strong commitment to innovation, customer satisfaction, and employee well-being, we're a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our mission is to empower our members to live healthier, happier lives, and we're looking for talented individuals like you to join our team.

Job Summary

As a Contact Center Agent, you'll be the face of arenaflex, interacting with our members and providers to provide information, resolve issues, and exceed their expectations. You'll work closely with our team to ensure seamless communication, resolve complex issues, and provide exceptional customer service. If you're a customer service rockstar with a passion for delivering outstanding experiences, we want to hear from you!

Key Responsibilities

* Interact with members and providers via phone to provide information, resolve issues, and answer questions about arenaflex products and services

• Transfer calls to the appropriate department to ensure seamless communication
• Follow up on unresolved inquiries and complaints to ensure customer satisfaction
• Perform research on billing inquiries and claims to provide payments and refunds
• Act as a liaison between various departments to address concerns and resolve issues
• Identify, research, and resolve customer issues using our computer system
• Follow up on customer inquiries not immediately resolved
• Research member/provider billing and claims issues
• Research payment and refund issues
• Handle and resolve customer complaints
• Navigate through automated information systems to analyze the caller's situation
• Perform in a fast-paced, changing environment
• Speak in a way that customers can understand
• Serve as a liaison between the customer and various departments
• Other duties as assigned by the management team related to job functions

Work Environment and Schedule

As a 100% remote Contact Center Agent, you'll have the flexibility to work from the comfort of your own home. Our virtual training program will equip you with the skills and knowledge you need to succeed in this role. Once you've completed training, you'll be required to work a variety of shifts, including evenings, weekends, and holidays, to meet our business demands.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Contact Center Agent, you'll have opportunities to advance to performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. Our career growth opportunities are designed to help you achieve your career goals and aspirations.

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Competitive salary, commensurate with your location and experience
• Overtime and quarterly bonuses averaging $1,100 every three months
• Healthfirst 401(k) plan
• Medical, dental, and vision coverage
• Basic Life & Accident Insurance
• Flexible Reimbursement Accounts
• Employee Assistance Plan
• And much more!

Minimum Qualifications

* High School Diploma or GED

• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to arenaflex customers
• Work experience using a corporate email system
• Experience navigating through system applications on a desktop computer or laptop
• Adapt to a fast-paced and ever-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications

* Highly preferred: Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish

• Healthcare industry work experience
• Call Center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Hiring Range

* Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000

• All Other Locations (within approved locations): $34,091 - $49,920

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses, and certifications, and any other factors arenaflex deems pertinent to the hiring decision.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our dynamic team and contribute to our mission of providing quality healthcare services to our members. Apply Job! Apply for this job