Experienced Part-Time Customer Support Specialist – Remote Service Technician

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Part-Time Customer Support Specialist, you'll play a vital role in ensuring our customers receive top-notch service, while also developing your skills and expertise in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading beverage company that has been a household name for over a century. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong presence in the Tampa, USA market, we're always looking for talented individuals to join our team and contribute to our mission of refreshing the world, one customer at a time.

Job Summary

We're seeking an experienced Part-Time Customer Support Specialist to join our team as a Service Technician. As a Service Technician, you'll be responsible for providing exceptional customer service, troubleshooting and repairing soft drink fountain machines, and maintaining refrigeration equipment to ensure optimal performance. This is a part-time role, with a flexible schedule that includes occasional weekend and holiday work.

Key Responsibilities

* Perform mechanical services and light remanufacturing on soft drink fountain equipment according to arenaflex standards

• Investigate and diagnose issues with pop fountain equipment, including refrigeration systems
• Maintain all refrigeration equipment in good working condition, ensuring optimal performance and efficiency
• Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Collaborate with colleagues to achieve team goals and objectives, while maintaining a positive and supportive work environment

Essential Qualifications

* Secondary School diploma or equivalent degree/certificate

• Valid driver's license
• Technical aptitude and ability to repair machines
• Ability to lift 50 pounds
• Adaptability to work on weekends and holidays as needed

Preferred Qualifications

* Bachelor's degree in a related field (e.g., mechanical engineering, electrical engineering)

• Previous experience in customer service or technical support
• Knowledge of soft drink fountain equipment and refrigeration systems
• Certification in a related field (e.g., HVAC, electrical)

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Technical aptitude and ability to learn new systems and equipment
• Adaptability and flexibility in a fast-paced environment
• Commitment to providing exceptional customer service

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and expertise. As a Part-Time Customer Support Specialist, you'll have access to:

• Ongoing training and development programs to enhance your technical skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment that encourages open communication and feedback
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. Our company culture is built on a foundation of:

• Respect and empathy for all employees and customers
• Open communication and feedback
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for growth and development

Compensation, Perks, and Benefits

As a Part-Time Customer Support Specialist, you'll enjoy a competitive hourly rate of $27/hour, plus:

• Flexible scheduling to accommodate your needs
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to our employee assistance program and wellness initiatives

How to Apply

If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job