Experienced Full Stack Customer Service Representative – Work From Home

Join arenaflex, a global leader in communications and technology, as a Work From Home Customer Service Representative. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

About arenaflex

arenaflex is a dynamic and innovative company that's constantly evolving to meet customer and competitive demands. We're committed to providing exceptional customer experiences, and we're looking for talented individuals to join our team. As a Work From Home Customer Service Representative, you'll be part of a collaborative and supportive environment that encourages growth and development.

Key Responsibilities

As a Work From Home Customer Service Representative, you'll be responsible for:

• Handling customer inquiries and resolving issues in a timely and effective manner
• Utilizing various systems and tools to initiate and assist customers
• Maintaining a working knowledge of all arenaflex products, services, and promotions
• Making recommendations according to customer needs
• Processing purchases of all products and services
• Handling inquiries related to billing, rate plans, features, and services
• Troubleshooting and resolving customer-impacting issues
• Providing support for products and services offered by arenaflex
• Assisting customers with products and services such as laptop connect services, air cards, and USB devices
• Identifying, tracking, and trending issues to assist in root cause elimination
• Engaging with T3 support (network and IT) to address and resolve issues
• Engaging with third-party vendors and suppliers as needed to address service faults and provide customer resolution

What You Can Expect

As a Work From Home Customer Service Representative, you can expect:

• Paid training and additional resources to support your success
• A competitive salary range of $15.00 - $19.57 per hour, plus up to $1000 in commissions yearly if all sales goals are met
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
• Opportunities for career growth and development, including training on the latest technology, devices, and products
• A collaborative and supportive work environment that encourages growth and development
• The flexibility to work from home and create a schedule that suits your needs

Requirements

To be successful as a Work From Home Customer Service Representative, you'll need:

• At least one year of customer service experience
• Call center experience preferred
• Advanced typing and keyboarding skills preferred
• The ability to work any schedule during hours of operation, including day, evening, weekend, and holiday hours
• Occasional overtime may be required
• The ability to complete all required training in a virtual environment, including required knowledge checks
• The ability to participate in required security awareness training and testing
• The ability to comply with organizational security and compliance standards and participate in required security monitoring and audits
• A dedicated workspace that meets arenaflex's Work From Home standards
• The ability to maintain a clean and professional workspace

Preferred Qualifications

* At least one year of customer service experience

• Call center experience preferred
• Advanced typing and keyboarding skills preferred

Special Job Requirements

* Specific job assignments may require day, evening, weekend, or holiday hours

• Be available, accessible, and accountable to receive notifications related to unique scheduling needs
• Be available, accessible, and accountable to participate in required security awareness training and testing
• Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits
• Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools
• Follow WFH logistics guidelines, including equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.
• Be available, accessible, and accountable to follow technical support processes, including setup, troubleshooting, escalations, communications, etc.
• Be available, accessible, and accountable to participate in recurring management routines, including virtual meetings and routines
• Maintain a workspace in alignment with WFH standards and participate in workspace audits
• Be available and accountable to regularly access performance management tools and review individual performance
• Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits
• Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices
• Be accountable to participate in and follow all organization-wide and WFH-specific published policies

Physical Requirements

* Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business

Basic Qualifications Tests

* Applicants will be expected to pass any assessments or tests associated with the position

Training

* Classroom and/or virtual training as dictated by needs of the business

• On-the-job training

Weekly Hours

* 40 hours per week

Time Type

* Regular

Location

* Little Rock, Arkansas

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities. Apply Job! Apply for this job