Experienced Customer Service Representative – Remote in Maine

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the perfect opportunity for you to join our award-winning customer service team at arenaflex. As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers from all over the country to provide top-notch support and resolve issues in a timely and professional manner. We're not looking for order-takers or script-readers – we're searching for individuals who can engage with our customers on a personal level, think critically, and have a genuine passion for helping others.

About arenaflex

arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're a company that values innovation, customer satisfaction, and employee growth. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to create a schedule that suits your needs.

What You'll Do

As a Customer Service Representative at arenaflex, your primary responsibilities will include:

• Engaging directly with customers via phone, email, or chat to resolve issues, answer questions, and provide product recommendations
• Researching and problem-solving to determine the best solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that empowers our team members to become their best selves. Here's what you can expect:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our team members are from diverse backgrounds and walks of life, and we celebrate what makes them unique.
• YOU CAN GROW: Our culture is designed for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, plus more! The biggest perk, however, is the ability to work with other smart, driven, and passionate team members who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job