Experienced Full Stack Customer Service Representative – Compensation and Injury Review

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking an experienced and skilled Customer Service Representative to join our team, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a leading organization in the industry, founded in 2015 with a commitment to providing exceptional customer service and support to those who need it most. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the face of our organization, interacting with clients and providing top-notch support and guidance. You'll work with a high volume of connections, speaking to 40-50 callers a day, and will be responsible for achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals. You'll also participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments.

Responsibilities

* You'll be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation.

• You'll work with a high volume of connections, speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify.
• You'll multitask, listening, answering questions, and viewing multiple windows.
• You'll achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
• You'll accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
• You'll participate in training and other learning opportunities to expand your knowledge of the position.
• You'll adhere to all company policies and procedures.
• You'll assist with other projects as needed.
• You'll be able to self-troubleshoot and problem-solve basic IT problems.

Requirements

* You must reside in the State of Florida or New Jersey.

• You must have a quiet, distraction-free space to work.
• You'll need a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU.
• You'll need high-speed internet (50Mbps with 100MBps upload minimum - standard internet).
• You'll need a reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
• You'll need a strong background in call-center environment and sales-focused experience.
• You'll need 2+ years of phone sales/customer service experience.

This is for you if...

* You have excellent verbal and written communication skills.

• You have excellent interpersonal and customer service skills.
• You have strong problem-solving and conflict resolution skills.
• You're competitive – we work as a team but pay for performance!
• You want to work 40+ hours a week.

This is not for you if...

* You cannot troubleshoot basic technical issues.

• You are unable to work 40+ hours per week, each week.
• You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller.
• You are unable to use problem-solving skills.
• You are unable to work the full training period (90 days).
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.

Benefits

* Health Insurance, Vision & Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of training period

Hours of Operation

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday-8:30 AM to 4:30 PM Eastern
• Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

What we offer

* Competitive hourly rate starting at $17.31/hour, with commissions and bonuses, and a total compensation up to $33.00+/hour ($70,000+)

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A comprehensive benefits package, including health insurance, vision and dental coverage, paid holidays, and paid time off (PTO)
• Eligibility for overtime outside of training period

How to apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job