Experienced Customer Service Representative – Insurance Claims Processing

At arenaflex, we're revolutionizing the insurance claims process for millions of people worldwide. As a leading technology company, we're committed to delivering innovative solutions that streamline the process from start to finish. Our award-winning SaaS platform connects over 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others, to drive continual innovation across the multi-trillion-dollar P&C insurance economy. Our mission at arenaflex is to keep people's lives moving forward when it matters most. We believe that diversity of experience and perspective are key to our pursuit, enabling us to deliver a future of possibilities for our customers. With a strong focus on customer satisfaction, we're dedicated to providing top-notch training, exceptional support, and world-class Net Promoter and Employee Engagement Scores.

Job Description

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our customer-facing team, you'll play a vital role in processing in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. You'll work closely with Claims Adjusters from the nation's top insurers, providing exceptional customer service and ensuring that all vehicle information is entered into our system completely and accurately.

Key Responsibilities:

* Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims

• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards
• Adhere to attendance, production, quality, and other metric standards

Essential Qualifications:

* No prior insurance or automotive experience is required, as we'll train individuals with a desire to learn and develop

• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem non-cellular with minimum speed of 25 mbps download and 15 mbps upload)

Preferred Qualifications:

* Prior experience in the insurance or automotive industry

• Proficiency in data entry and computer software
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong communication and interpersonal skills

About arenaflex's Commitment to its Employees:

At arenaflex, we're committed to creating an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of:

• Integrity: We operate with transparency and honesty in all our interactions.
• Customer-Focus: We're dedicated to delivering exceptional customer service and experiences.
• Innovation: We're committed to driving innovation and continuous improvement across our platform.
• Diversity & Inclusion: We celebrate our differences and strive to create a workplace that's inclusive and welcoming to all.
• Tenacity: We're passionate about achieving our goals and overcoming challenges.

We believe that our employees are our greatest asset, and we're committed to providing opportunities for career growth and development. arenaflex team members receive access to training and education reimbursement, and we're proud of our employee engagement and job satisfaction ratings, which consistently exceed industry norms.

Compensation and Benefits:

* Starting wage: $17.00 per hour

• Eligibility for monthly incentives and annual company bonus dependent upon performance
• Benefits available from day one
• Promotional opportunities within 6 months dependent upon performance

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about arenaflex and our mission. We can't wait to hear from you! Apply Now! Apply for this job