Experienced Full Stack Call Center Representative – Data Entry and Customer Service

At arenaflex, we're not just looking for a Call Center Representative – we're looking for a dedicated, customer-focused professional who is passionate about delivering exceptional service and support to our patients and customers. As a key member of our team, you will play a vital role in providing accurate and timely data entry, handling high-volume customer calls, and resolving issues in a fast-paced and dynamic environment.

About arenaflex

arenaflex is a leading healthcare and retail organization, committed to making a positive impact on people's lives through better health and wellness. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving over 10 million customers every day. Our mission is to provide a seamless omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to our customers.

Job Summary

As an Experienced Full Stack Call Center Representative, you will be responsible for providing top-notch customer service, handling data entry tasks, and resolving issues in a fast-paced and dynamic environment. You will work closely with our team to ensure that our patients and customers receive the highest level of care and support. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to patients and customers via phone, email, and chat

• Handle high-volume customer calls, resolving issues and answering questions in a timely and professional manner
• Enter accurate and timely data into our pharmacy systems, ensuring compliance with HIPAA regulations
• Investigate and resolve missing prescription data, deciphering clinical truncations (SIG codes) as needed
• Settle all data entry-related exceptions, working closely with our team to resolve issues
• Handle correspondence with patients, including inbound calls, visits, and messages
• Settle outbound decisions to prescribers and patients on a case-by-case basis
• Provide support to pharmacists, both in-office and remotely, identifying and escalating issues to senior-level staff as needed
• Obtain a dynamic pharmacist license or certification within the first 90 days, and maintain a current license or certification

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills, including:

+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Essential web browsing skills, including:

+ Opening a program + Composing URLs in the correct location + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms

• Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived certification office
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
• Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35/hour

• Opportunity to work in a dynamic and fast-paced environment
• Comprehensive training program to ensure your success
• Career growth opportunities and learning benefits
• Work environment that values diversity, equity, and inclusion
• Compensation, perks, and benefits that support your well-being and success

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to making a positive impact on people's lives. Apply for this job