Experienced Customer Service Representative – Building Strong Relationships with arenaflex Customers

At arenaflex, we're not just a leading manufacturer of tile and natural stone in the United States – we're a family of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're ready to join a close-knit team that values hard work, creativity, and growth, we invite you to explore a career with arenaflex.

About arenaflex

arenaflex is a subsidiary of Mohawk Industries, a global leader in the flooring industry. Our commitment to innovation, quality, and customer satisfaction has made us the success we are today. We believe in promoting from within, offering unique benefits that go beyond just medical and dental, and providing a family-friendly work environment that supports our people's well-being and productivity.

Job Summary

We're seeking an exceptional Customer Service Representative to join our team in Fort Worth, Texas. As a Customer Service Representative, you'll be responsible for providing a variety of support services to our customers, including servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

Primary Objective

Our primary objective is to ensure effective and efficient coordination between arenaflex and its customers with a high level of service and support. As a Customer Service Representative, you'll be responsible for:

• Processing sales orders and resolving customer product or service issues
• Providing customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment
• Providing customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
• Keying in orders, processing faxes, and preparing reports
• Interfacing with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
• Participating in special projects and performing additional duties as required

Experience and Knowledge Required

To be successful in this role, you'll need:

• A High School Diploma or GED equivalency
• 3+ years of call center or customer service experience
• Focus on customer account management preferred
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Ability to demonstrate strong organizational and problem-solving skills
• Ability to demonstrate strong interpersonal relationship-building skills
• Moderate level of computer skills in Word and Excel
• Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
• Ability to work in a fast-paced environment

Competencies

As a Customer Service Representative, you'll need to possess the following competencies:

• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Strong problem-solving and organizational skills
• Ability to adapt to changing situations and priorities
• Moderate level of computer skills
• Detail-oriented with the ability to multi-task and manage time effectively

Work Environment and Physical Demands

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

Benefits and Career Growth Opportunities

arenaflex offers a comprehensive benefits package, including:

• Competitive salary
• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement
• Career opportunities for growth and development
• An environment of creativity and growth

Equal Opportunity Employer

arenaflex is a proud supporter of our U.S. military, veterans, and their families. We're committed to an inclusive workplace and are an Equal Opportunity Employer, including disability/veteran. We're a proud Drugs Don't Work participant and encourage active military, transitioning service members, and veterans to apply.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you! Apply Now! Apply for this job