[Hiring] Crisis Triage Specialist @Frontier Behavioral Health

Role Description Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth, and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff, or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and will be part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implement "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment. Essential Duties and Responsibilities

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Must be able to manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow-up phone calls as requested and appropriate.
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Provide crisis services by phone, that follow best practices and protocols.
• Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.
• For 988, provide post-crisis follow-up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.
• Other duties as assigned by agency or supervisor.

Qualifications

• REQUIRED: Bachelor's degree in the Behavioral Health field.
• Must submit for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
• PREFERRED: Two years of experience serving individuals with behavioral health needs.
• Experience with crisis intervention, including risk assessments.

Requirements

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear-headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders.
• Knowledge of all WAC and RCW requirements for crisis services.
• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.
• Demonstrate evidence of critical thinking, decision-making ability, and problem-solving skills.
• Knowledge of community resources is necessary to assist callers with viable resources.
• Ability to work autonomously.

Benefits

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• Medical, Dental, and Vision.
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts.
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program.
• Staff Discounts at various FBH partners throughout Spokane!

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