Experienced Customer Support Agent (Weekends and Nights) – Sports Betting and Gaming Industry
At arenaflex, we're revolutionizing the way consumers engage with their favorite sports, teams, and leagues. As a leading sports-tech entertainment company, we're committed to delivering exceptional experiences for our customers. We're seeking a talented Customer Support Agent to join our team and help us achieve our mission.
About arenaflex
arenaflex is a pioneering sports-tech entertainment company that's changing the game. With a presence in all 50 states and a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, we're the premier gaming destination in the United States. Our innovative approach has earned us a loyal customer base of approximately 17 million fans, and we're constantly pushing the boundaries of what's possible.
Our Culture
At arenaflex, we believe in winning right. We're dedicated to building a winning team that's passionate about sports, customer-centric, and committed to excellence. Our culture is built on the principle of "We Are One Team," which means we value diversity, inclusion, and collaboration. We're a company that's always looking for ways to improve and grow, and we're excited to have you join our journey.
The Position
We're seeking an experienced Customer Support Agent to join our team and help us deliver exceptional service to our customers. As a Customer Support Agent, you'll be the face of arenaflex, providing prompt and professional support to our customers via various channels, including live chat, email, and phone. You'll be responsible for resolving customer complaints and issues efficiently and effectively, while maintaining a deep understanding of our sports betting platform and industry trends.
Key Responsibilities
* Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone.
- Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
- Provide explanations on betting options and outcomes, odds, promotions, and policies.
- Investigate and resolve customer complaints or issues efficiently and effectively.
- Escalate complex problems to higher-level support or management when necessary.
- Follow up with customers to ensure satisfactory resolution of issues.
- Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
- Stay updated on sports events, odds changes, and industry trends.
- Educate customers on how to navigate the platform, place bets, and utilize features effectively.
- Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
- Identify and report any suspicious activities or potential compliance issues.
- Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
Requirements
* Minimum 12 months Customer Service experience in the Sports Betting industry.
- Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
- Excellent communication skills, both verbal and written.
- Ability to adapt and deliver in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer service software and CRM systems.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Commitment to upholding responsible gaming practices and compliance standards.
Preferred Qualifications
* Previous experience in the iGaming industry.
- Knowledge of sports betting regulations and compliance standards.
- Experience with customer service software and CRM systems.
- Familiarity with sports betting platforms and industry trends.
Benefits
* Competitive compensation and benefits package.
- Opportunities for professional development and growth.
- Mentorship and support from experienced colleagues.
- Flexible work arrangements, including remote work options.
- Access to exclusive employee discounts and perks.
- Comprehensive training and onboarding program.
- Ongoing support and development opportunities.
Why Join arenaflex?
* Be part of a dynamic and innovative company that's changing the game.
- Work with a talented team of professionals who are passionate about sports and customer service.
- Enjoy a comprehensive benefits package and competitive compensation.
- Develop your skills and expertise in a fast-paced and exciting industry.
- Contribute to a company that's committed to making a positive impact on the sports and gaming industry.
How to Apply
If you're passionate about sports and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Equal Opportunities Employer
arenaflex is an equal opportunities employer and we believe in creating a diverse and inclusive workplace. We're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe that diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance, and we're committed to creating a workplace that's inclusive and respectful of all employees.
#LI-Hybrid
Apply now and join the arenaflex team! Apply for this job