Experienced Global Customer Solutions Specialist (Remote) – Aviation Industry Expertise

At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global airline with a rich history, we're committed to fostering a diverse and inclusive workforce that reflects the communities we serve. With a focus on innovation, customer satisfaction, and employee growth, we're seeking an exceptional Global Customer Solutions Specialist to join our team.

About arenaflex

arenaflex is a world-renowned airline with a legacy of excellence in aviation. Our shared purpose is to connect people and unite the world, and we're committed to making a positive impact in the communities we serve. With a diverse workforce of tens of thousands of employees, we're dedicated to creating a culture of inclusivity, respect, and collaboration. As a global company, we operate in hundreds of locations around the world, serving millions of customers every year.

Why Join arenaflex?

At arenaflex, we offer a unique and exciting work environment that's unlike any other. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, we're committed to supporting your personal and professional growth. Whether you're a seasoned professional or just starting your career, we offer a range of opportunities for development and advancement.

Key Responsibilities:

As a Global Customer Solutions Specialist, you'll play a critical role in ensuring that high-profile issues are addressed and resolved in a timely and professional manner. Your key responsibilities will include:

• Researching and partnering with stake-holding departments to ensure that high-profile issues are sufficiently addressed and responded to.
• Ensuring that cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of arenaflex.
• Conducting root cause analysis and communicating suggestions to address failures.
• Working closely with other organizations to establish customer experience history for escalated incidents.
• Providing leadership updates and executive-level communications to advise of incident handling and resolution.
• Proactively identifying opportunities to improve customer resolution.
• Providing SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups.

What We're Looking For:

To succeed in this role, you'll need to possess a unique combination of skills, experience, and qualifications. Here are the minimum qualifications we're looking for:

• Minimum two years operational/contact center experience.
• Superior written communication skills; strong verbal skills.
• Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
• Ability to maintain confidentiality.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level.
• Ease in working in a fast-paced, dynamic, and deadline-driven environment.
• Proven analytical skills and superior attention to detail.
• Ability to prioritize work and effectively manage time.
• Ability to effectively work with employees at all levels of the organization.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.
• Experience with highly complex cases and customer service escalations.
• Airline industry experience.

What Will Help You Stand Out:

While the minimum qualifications are essential, we're also looking for candidates who possess the following preferred qualifications:

• BA in English, Journalism, or related.
• Foreign language skills.
• EZR/SHARES proficiency.
• Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives.

What We Offer:

As a Global Customer Solutions Specialist at arenaflex, you'll enjoy a competitive compensation package, including:

• Salary range: $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills.
• Bonus eligible: yes.
• Comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance.
• Parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and 401(k) plan with employee and company contribution opportunities.
• Flight privileges and other perks.

Why arenaflex is a Great Place to Work:

At arenaflex, we're committed to creating a culture of inclusivity, respect, and collaboration. We believe in the importance of diversity and strive to create a workplace that reflects the communities we serve. We're proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds.

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We're committed to creating a workplace that reflects the diversity of our customers and communities. If you require accommodation during the application or interview process, please contact [email protected].

Apply Now:

Don't miss this opportunity to join a global airline leader and make a difference in the lives of our customers and employees. Apply now to become a part of our team and help us connect people and unite the world. Apply for this job