Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to give people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.

Responsibilities:

As a Customer Service Representative at arenaflex, your key responsibilities will include:

• Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation
• Handling a high volume of connections, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
• Multitasking while listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Troubleshooting and problem-solving basic IT issues

Requirements:

To be successful in this role, you'll need to possess the following qualifications and skills:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• Competitive and results-driven, with a focus on achieving or exceeding monthly KPIs
• Ability to work 40+ hours a week
• Strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

Preferred Qualifications:

While not required, the following qualifications and skills are preferred:

• Experience working in a similar role at arenaflex or a similar company
• Strong knowledge of VICI and CRM software
• Experience with problem-solving and conflict resolution in a call-center environment
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment:

As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. To ensure success in this role, you'll need to have:

• A quiet, distraction-free workspace
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
• High-speed internet (50Mbps with 100MBps upload minimum)
• A reliable noise-cancellation headset that is wired via USB (average price is $20-$30)

Benefits:

As a valued member of our team, you'll enjoy a range of benefits, including:

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our remote call center operates on a full-time schedule of 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that encourages growth and development. As a remote Customer Service Representative, you'll have the opportunity to:

• Work with a talented and dedicated team
• Develop your skills and knowledge in a fast-paced and dynamic environment
• Enjoy a range of benefits and perks
• Make a real difference in the lives of our clients

If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply for this exciting opportunity. Apply for this job