Experienced Full Stack Customer Solutions Manager – Global Healthcare & Life Sciences Industry Transformation
At arenaflex, we're on a mission to revolutionize the way healthcare and life sciences organizations approach digital transformation. As a seasoned Customer Solutions Manager, you'll play a pivotal role in shaping the future of our industry by driving cloud adoption and delivering transformational outcomes for our customers. If you're passionate about innovation, customer success, and industry disruption, we want to hear from you.
About arenaflex
arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and grow at an unprecedented scale. With a relentless focus on customer satisfaction, we've built a reputation for delivering robust, secure, and scalable solutions that meet the unique needs of our customers. Our commitment to diversity, equity, and inclusion has created a culture that values curiosity, creativity, and collaboration.
Join Our Team
As a Customer Solutions Manager, you'll be part of a dynamic team that's dedicated to helping healthcare and life sciences organizations navigate the complexities of cloud adoption. With a strong focus on customer success, you'll work closely with our customers to understand their business vision, culture, and processes, and develop tailored solutions that drive value and growth.
Key Responsibilities
* Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst core account groups, product/engineering teams, and customer teams
- Establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services and influence customers to adopt the right solution at the right time
- Leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of arenaflex adoption, solving their challenges through new ideas, tools, and mechanisms
- Serve as the customer's cloud journey coach and be the voice of the customer within arenaflex, evangelizing customer needs to arenaflex leadership, product, and engineering teams
- Leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on arenaflex services
A Day in the Life
As a Customer Solutions Manager, you'll be responsible for accelerating the customer's cloud adoption journey and maximizing customer value. This will involve:
- Driving execution pipeline in the sales cycle, owning strategic awarded initiatives to successful delivery during the execution phase
- Collaborating closely with Global Account Managers (GAMs) during the pre-sales phase, driving opportunities from ideation to Proof of Concept (PoC) with an innovative mindset and bold solutions
- Enabling customers' people and operating model change by defining a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of arenaflex
- Implementing governance structures to effectively govern both our partnership with the customer and the customer's adoption of arenaflex
Identify & Align on Strategic Opportunities
As a Customer Solutions Manager, you'll work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high-performance computing, product innovation, and business agility.
Travel Requirements
This position requires 20% - 30% travel to the customer. The Account Team meets with customer teams and leadership onsite approximately 1-2 times per month but can vary.
Basic Qualifications
* 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business, or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
* PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Compensation & Benefits
arenaflex offers a competitive compensation package, including a base salary range of $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, you may also be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
Diversity, Equity, and Inclusion
arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
How to Apply
If you're passionate about innovation, customer success, and industry disruption, we want to hear from you. Apply now to join our team of talented professionals and help shape the future of the healthcare and life sciences industry.
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