Senior Customer Service Representative – Remote in arenaflex Time Zones
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, arenaflex is the perfect place to make an impact on the communities we serve and advance health equity on a global scale.
About arenaflex
arenaflex is a global organization that is dedicated to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Summary
As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
Responsibilities
* Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality and attendance
- Participate in on-the-job training and ongoing professional development to stay up-to-date on arenaflex's systems, processes, and policies
Requirements
* High School Diploma / GED
- Must be 18 years of age OR older
- Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work from Monday – Friday 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as the business need
Preferred Qualifications
* 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Health care experience
Telecommuting Requirements
* Reside within CST or MST time zones
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Ability to de-escalate calls, listen to customer needs and respond appropriately with compassion and empathy
- Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
- Ability to remain organized, focused, and productive on highly detailed repetitive tasks
- Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
Benefits and Perks
* Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Collaborative and inclusive work environment
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application.
Contact Information
If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information].
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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