Experienced Temporary Entry Level Customer Service Representative – Remote Holiday Season Assignment

Job Summary:

Join arenaflex, a dynamic and customer-centric business, as a Temporary Entry Level Customer Service Representative for a 3-week assignment starting around November 21st. As a key member of our team, you will be responsible for answering inbound calls, processing orders, and handling customer service needs with competitive pay of $14.00 per hour plus commission. This is an ideal opportunity for anyone looking to make some extra cash before the holiday season.

About arenaflex:

arenaflex is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest, multi-channel direct-marketing companies, we generously support the communities we work in and offer many benefits and programs that support the well-being of our employees. Our team is dedicated to delivering exceptional customer experiences, and we're looking for enthusiastic and motivated individuals to join us for a temporary assignment.

Key Responsibilities:

As a Temporary Entry Level Customer Service Representative, you will be responsible for:

• Answering continuous inbound phone calls from customers
• Taking and entering customer orders into the system
• Escalating any additional customer service needs
• Providing exceptional customer service and support to ensure customer satisfaction

What's in it for you?

* Competitive pay starting at $14.00 per hour plus upsell commission

• Shift premium of $0.50 per hour for hours worked after 4:30 PM
• Flexible scheduling: Choose your own days and hours between 7:00 AM - 7:00 PM, Monday through Friday, to meet the required 30+ hours of weekly availability
• Paid training to ensure your success in the role
• Employee discounts up to 50% on arenaflex products and services
• Booster Discount Certificates that allow employees to purchase company products for free

Requirements:

* Must be 18 years or older

• Must be available for 30+ hours per week between 7:00 AM and 7:00 PM CST
• Must have a reliable computer and internet connection that meets our minimum technical requirements (see below)
• Must be able to work from home with minimal distractions
• Must be able to navigate multiple systems and enter information using your keyboard while speaking with customers on the phone

Preferred Computer Requirements:

* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer + 8GB RAM or installed memory + 10GB of Free Hard Disk Space

• Dedicated High Speed Internet:

+ Internet Download Speed: 10.0 MBPS + Internet Upload Speed: 5.0 MBPS + Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements:

* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer + 4GB RAM or installed memory + 10GB of Free Hard Disk Space

• Dedicated High Speed Internet:

+ Internet Download Speed: 4.0 MBPS + Internet Upload Speed: 2.0 MBPS + Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements:

* Keyboard: Function Keys (F-Keys)

• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Benefits and Perks:

As a Temporary/Part-Time employee of arenaflex, you will be eligible for the following benefits and perks:

• Performance Based Pay/Incentives
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules

How to Apply:

If you're a motivated and customer-focused individual looking for a temporary opportunity to make some extra cash before the holiday season, apply now! Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [email protected] and [email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses. Please call us at 608-328-8480 if you have additional questions!

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