Experienced Medical Billing Customer Support Specialist – REMOTE 2nd Shift Opportunity at arenaflex
About arenaflex
arenaflex is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, while keeping them engaged in their care. We strive to make a positive impact on the lives of our patients and their families by delivering exceptional service, innovative solutions, and a commitment to excellence.
Overview and Responsibilities
Join our arenaflex Team as a Dedicated Customer Support Specialist – REMOTE 2nd Shift
We are seeking a highly motivated and customer-focused individual to join our arenaflex team as a Customer Support Specialist – REMOTE 2nd Shift. In this role, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. You will be responsible for processing new orders, responding to questions, and resolving issues in a timely manner to ensure patient, referral, and employee satisfaction.
Pay and Benefits
* Starting pay: $15.25 for the 1st Shift and $15.75 for the 2nd Shift
- Quarterly Bonus opportunity
- 100% REMOTE Work from Home day one of employment
- Comprehensive benefits package, including:
+ 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)
Essential Duties and Responsibilities
* Provide exceptional customer service to patients, referral sources, and employees
- Process new orders, respond to questions, and resolve issues in a timely manner
- Collect co-pays and deductible amounts
- Conduct insurance verification and eligibility for services/products
- Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns
- Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Maintain accuracy and quality control throughout patient contact and data entry
- Manage all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
- Obtain authorization and qualification documentation
- Prepare complete and accurate files for Billing Department
- Process work orders to field locations and coordinate timely fulfillment of products and services ordered
- Provide product/service information and education by answering questions and offering assistance
- Provide thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Work extensively with eIntake proprietary system
- Perform other duties as assigned
Qualifications
* High school diploma or GED equivalent required
- One to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
- Knowledge of medical billing practices and of billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Sense of urgency and responsiveness to physicians, location employees, and patients
- Work independently and as part of a team
Physical Demands
* Lifting of 10lbs
- Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk
- Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications; Word and Excel
- Office equipment; fax machine, copier, printer, phone, and computer/tablet
Why Join arenaflex?
* Opportunity to work with a national leader in the healthcare industry
- Comprehensive benefits package and competitive pay
- REMOTE Work from Home option
- Opportunity for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job