Experienced Customer Service Representative – Evening Shift at arenaflex

Join arenaflex, a leading provider of innovative solutions in the insurance industry, as we continue to shape the future of customer service. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for a talented Customer Service Representative to join our evening shift team. About arenaflex arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that fosters growth, innovation, and collaboration. Our team is dedicated to making a real difference in the lives of our clients, and we're excited to have you join us on this journey. Benefits of Working at arenaflex As an arenaflex employee, you'll enjoy a comprehensive benefits package that includes: * A diverse, inclusive, and professional work environment * Company match on 401(k) * Competitive Paid Time Off policy * Generous employer contribution for health, dental, and vision insurance * Company paid short-term and long-term disability insurance * Paid maternity and paternity leave * Employee assistance program * Wellness programs * Fun employee and company events * Discounts on travel insurance Job Summary As a Customer Service Representative on our evening shift team, you'll be responsible for providing exceptional customer service to our clients. Your primary duties will include:

Key Responsibilities:

• Answering inbound calls and automated callbacks, assisting clients with claims status requests, setting up new claims, etc.
• Making outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decisions.
• Verifying and updating mailing addresses on returned mail to resend correspondence to passengers.
• Receiving new claim mail from tour operators/travel agents to set up new claims.
• Providing information on travel protection plans to travel agents or directly to passengers.
• Documenting all interactions with passengers.
• Performing other duties as assigned.

Requirements and Qualifications To be successful in this role, you'll need:

Essential Qualifications:

* High School Diploma or equivalent required * Ability to work any shift during hours of operation, including weekends, evenings, and holidays * Ability to focus and pay attention to detail * Good organizational skills * Good verbal and written communication skills * Ability to multi-task * Advanced computer skills in Microsoft Word & Excel * Strong self-starter with the ability to work with minimal supervision * Excellent critical thinking and decision-making skills * Ability to work as a part of a team as well as individually

Preferred Qualifications:

* Experience in an insurance office setting * Ability to work in a fast-paced environment with multiple priorities Work Environment and Schedule This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you'll be working onsite 2-3 days a week and working from home 2-3 days a week after the successful completion of a 90-day onsite training period. This department is a 7-day per week operation, and evening/late afternoon availability is required. Occasional overtime may be required according to business needs. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. You'll have access to: * Ongoing training and development opportunities * Mentorship programs * Cross-functional training * Opportunities for advancement and career growth Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * Competitive salary * Comprehensive benefits package * Paid time off * Opportunities for bonuses and incentives Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and inclusive organization that values diversity, equity, and inclusion. Don't meet every single requirement? We're dedicated to building a diverse, inclusive, and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply today to begin your next chapter with arenaflex! Apply for this job