Experienced Customer Solutions Specialist (Remote) – Web & Cloud Application Support

Are you a customer-focused individual with a passion for problem-solving and a drive to succeed in a fast-paced, growing industry? Do you have a strong desire to learn and grow, and thrive in a remote work environment? If so, we invite you to join arenaflex, a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. As a Customer Solutions Specialist at arenaflex, you will play a vital role in providing exceptional customer experiences, navigating complex software tools, and collaborating with cross-functional teams to drive business growth. Our fast-growing team is dedicated to innovation, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our ranks.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has revolutionized the way foodservice professionals purchase the products they need to succeed. With a strong focus on customer satisfaction, we've built a reputation for delivering exceptional service, quality products, and innovative solutions. Our team is passionate about making a difference in the foodservice industry, and we're committed to providing our customers with the best possible experience.

Job Summary

As a Customer Solutions Specialist, you will be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. You will be the face of arenaflex, and your exceptional communication skills, problem-solving abilities, and passion for customer satisfaction will make all the difference in delivering an outstanding customer experience.

Key Responsibilities

* Learn all about arenaflex, including our history, products, the foodservice industry, and internal systems

• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email
• Ensure customers have the most complete and up-to-date information about the status of their orders
• Partner with other departments to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure arenaflex is the leader in the online food service industry

What We're Looking For

* Desire to learn and grow

• Internal drive to succeed
• Ability to work on a team and independently
• Concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Essential Qualifications

* Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks

• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Preferred Qualifications

* Experience working in a fast-paced, customer-facing environment

• Familiarity with e-commerce platforms and software tools
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Physical Demands

* Work is performed while sitting and/or standing for at least 8 hours each day

• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

Remote Work Qualifications

* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only

Benefits and Perks

* Competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

• Opportunities for growth and professional development
• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

How to Apply

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Apply Job! Apply for this job