Experienced Customer Service Representative – Outdoor Living Solutions

At arenaflex, we're passionate about helping people live well outside. As a leading provider of outdoor living solutions in North America, we're committed to delivering exceptional customer experiences that inspire endless possibilities. Our award-winning portfolio of premier building products creates inviting outdoor spaces where people connect, reflect, and recharge. If you're a customer-focused individual with a passion for delivering top-notch service, we invite you to join our team as an Experienced Customer Service Representative in Bartlesville, OK.

About arenaflex

arenaflex is a CRH company, a collection of hundreds of family businesses, regional companies, and large enterprises that together form a diverse and inclusive culture. We value opportunity for growth, development, and internal promotion, offering a unique blend of small company environments and large international organization career opportunities. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the outdoor living industry.

Job Summary

As an Experienced Customer Service Representative, you'll play a critical role in ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. You'll be the face of arenaflex, delivering exceptional service that exceeds customer expectations and builds loyalty.

Key Responsibilities

* Assist customers with product questions, ordering, order tracking, complaints, and problems

• Enter orders into the system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Retrieve needed information for the credit department
• Issue credits or debits accurately when applicable
• Set up new customers for sales force
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone, fax, and email
• Run credit card and check approvals
• Categorize, file, and maintain paperwork for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Perform other duties and responsibilities related to the nature of the job as needed

Requirements

To succeed in this role, you'll need:

• High school diploma or equivalent, or comparable related experience
• Attention to detail and good organizational skills
• Basic math skills and experience with a multi-line phone system
• Proficiency in Microsoft Office suite and ability to multi-task
• Pleasant phone personality and ability to sit for extended periods
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting
• Extensive writing and phone use
• Ability to work in a fast-paced environment with repetitive tasks

What arenaflex Offers You

* Highly competitive base pay

• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to advance in your current role or transition to a new one, we'll support you every step of the way.

Work Environment and Company Culture

Our Bartlesville, OK location offers a collaborative and dynamic work environment that's perfect for customer-focused individuals. Our team is passionate about delivering exceptional service and building strong relationships with our customers. We value open communication, teamwork, and a positive attitude, and we're committed to creating a work environment that's inclusive, diverse, and supportive.

How to Apply

If you're a customer-focused individual with a passion for delivering top-notch service, we invite you to apply today! Once you click apply now, you'll be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in joining the arenaflex team! Apply Job! Apply for this job