Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional patient experiences and providing unparalleled healthcare services to our community. As a leading multi-specialty physician group practice, we're seeking a highly motivated and self-driven Healthcare Customer Service Representative to join our remote team. If you're passionate about delivering compassionate care and possess the skills to think outside the box, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is the region's largest and most comprehensive multi-specialty physician group practice, delivering business operations, revenue cycle, and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. Our team of experts brings their unparalleled expertise to the forefront of medicine, delivering trusted, compassionate health care services at primary and specialty care clinics, as well as facilities operated by affiliate hospitals of the University of Colorado.
Job Summary
We're seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement. This role is 100% remote, and we welcome out-of-state candidates to apply. As a Healthcare Customer Service Representative, you'll play a vital role in elevating the patient experience by addressing questions, concerns, and fielding correspondence requests primarily received via phone in a call center environment.
Key Responsibilities
As a Healthcare Customer Service Representative, you'll be responsible for:
- Receiving and resolving up to 60 calls daily in a fun, fast-paced, metric-driven environment
- Interacting directly via phone with patients, affiliate partners, payers, and healthcare providers
- Collecting payments and/or providing guidance on payment options for outstanding balances
- Updating accounts with new or corrected information; requesting itemized statements &/or re-billing claims when appropriate
- Explaining medical bills and identifying deductibles, coinsurance, copays, and other patient financial responsibilities
- Utilizing analytical thinking for account research and reconciliation
- Managing all interactions in a positive, caring manner
- Performing specialized tasks as assigned by the manager and/or supervisor
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent
- A minimum of 2 years' healthcare experience, preferably 2 years of medical billing and direct patient contact in a call center environment with exposure to insurance billing and medical terminology
- Technical proficiency
- Advanced verbal and written communication skills
- Strong interpersonal skills
- Professional maturity and ability to exercise sound judgment
- Written/verbal fluency in both English and Spanish (preferred)
Preferred Qualifications
* Experience working in a call center environment
- Knowledge of medical terminology and insurance billing
- Ability to work in a fast-paced, metric-driven environment
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize tasks effectively
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to ensuring a safe and secure environment for our staff and visitors. To achieve this goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions.
Benefits and Compensation
arenaflex offers a competitive compensation package, including:
- Hourly pay rate: $21.12 - $22.40
- Generous leave, health plans, and retirement contributions
- A variety of benefits, including:
+ Health insurance + Dental insurance + Vision insurance + 401(k) plan with employer match + Paid time off + Holidays + Flexible work arrangements
Career Growth Opportunities
arenaflex is committed to the growth and development of our employees. As a Healthcare Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in medical billing and insurance billing
- Advance to leadership roles or specialized positions within the organization
- Participate in training and professional development programs
- Collaborate with cross-functional teams to improve patient experiences and outcomes
How to Apply
If you're passionate about delivering exceptional patient experiences and possess the skills to think outside the box, we encourage you to apply for this exciting opportunity. Please submit your application via our website. We welcome out-of-state candidates to apply and look forward to reviewing your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Tobacco-Free Workplace Environment
arenaflex is a tobacco-free workplace environment, prohibiting smoking and the use of tobacco products on our property, Anschutz Medical Campus, and adjacent business locations.
Job Posting Details
* Job Type: Full-time
- Pay Type: Hourly
- Min Hiring Rate: $21.12
- Max Hiring Rate: $22.40
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