Experienced Customer Support Specialist – Multilingual Technical Support for arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our arenaflex team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, want to make a real difference in people's lives, and are ready to take your career to the next level, we want to hear from you!

About arenaflex

arenaflex is a global leader in the business outsourcing industry, providing cutting-edge solutions to top companies worldwide. With a strong presence in Lithuania, we're committed to delivering top-notch customer service, financial expertise, and business process management to our clients. As a valued member of our team, you'll be employed by arenaflex, but working closely with our esteemed client, Samsung – a renowned industry leader in technology.

Job Summary

As a Customer Support Specialist on our arenaflex team, you'll be responsible for providing exceptional technical and non-technical support to Samsung's customers. You'll be the first point of contact for customers, answering their queries, resolving issues, and ensuring they receive a satisfying experience. If you're fluent in Lithuanian (C1) and have a good command of Russian and English (B2), we'd love to hear from you!

Key Responsibilities

* Answer incoming calls, emails, and chats in Lithuanian & Russian, providing technical and non-technical assistance to Samsung's customers

• Develop efficient and satisfying solutions to customers' inquiries, ensuring a positive experience
• Treat customers with respect, following arenaflex's company policies and procedures
• Collaborate with colleagues and managers to resolve complex issues and improve customer satisfaction

Essential Qualifications

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (not required but a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and familiarity with customer service software

Preferred Qualifications

* Experience in technical support or a related field

• Knowledge of Samsung products or services
• Familiarity with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Adaptability and flexibility in a fast-paced environment
• Basic computer skills and familiarity with customer service software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and coaching to help you excel in your role
• Opportunities for career advancement and professional growth
• Regular feedback and performance evaluations to help you improve
• A supportive team environment with fantastic colleagues and managers

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equality, and respect. We're committed to creating a work environment that's free from discrimination and harassment. As a valued member of our team, you'll enjoy:

• A flexible work-from-home arrangement with various shifts from Monday to Friday
• A competitive hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses and opportunities for career advancement
• A supportive team environment with regular team-building activities and social events

Compensation, Perks, and Benefits

As a Customer Support Specialist on our arenaflex team, you'll enjoy a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday
• An hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses
• A supportive team environment with regular team-building activities and social events

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive workplace, we want to hear from you! To apply, please complete our recruitment process, which consists of:

• An initial phone call with our recruiter
• A Teams-interview
• A reference check

Don't miss this opportunity to take your career to the next level! Apply now and join our arenaflex team as a Customer Support Specialist.

START DATE:

As soon as possible during September 2024

LOCATION:

Work from home in Lithuania

EMPLOYMENT TYPE:

Permanent, with a 3-month trial period

WORKING HOURS:

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates. Apply for this job