Experienced Customer Service Representative - Remote

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees, customers, and community. As an Experienced Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and providing timely and precise communication.

About arenaflex

arenaflex is a leading manufacturer and seller of gloves and suspenders, committed to delivering quality, innovation, and exceptional customer experiences. Our company culture is built on strong values, including treating our employees, manufacturers, and customers as our extended family. We strive to maintain a work hard, play hard attitude, challenging ourselves to be creative and resourceful while improving our products, processes, and services.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for interacting with customers via phone, email, or online chat, providing an outstanding experience through timely and precise communication. You will collect and enter orders, field customer questions and concerns, and manage the flow of sales orders for internal sales partners. You will also maintain customer records in CRM and other business systems, establish and maintain effective working relationships with internal and external organizations, and assist with various projects as needed.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide an outstanding experience through timely and precise communication

• Collect and enter orders for arenaflex products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening with attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Life at arenaflex

arenaflex is a second-generation family-owned business that manufactures and sells gloves and suspenders. We are a dedicated and passionate group that strives to not only maintain quality and innovation in our products but also provide the best possible customer experience in the industry. We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. We push ourselves to deliver a great value to our customers in both product and service.

Benefits

* 401(k) retirement plan

• Paid health insurance
• Paid time off
• Paid holidays
• Commuter bus passes
• Continual education through ongoing off-site training and you-pick classes
• Discounts to retailers
• Tickets to local sporting events
• Paid volunteer opportunities
• Flexible schedule
• Professional development assistance
• Vision insurance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Job Type

Full-time

Pay

From $20.00 per hour

Expected hours

40 per week

Work Location

Remote Apply for this job