Part-time Customer Support Specialist (Western Canada) – Remote Opportunity at arenaflex
Join arenaflex, a fast-growing SaaS company, in revolutionizing the way people manage their mileage logbooks. As a Part-time Customer Support Specialist, you will be at the forefront of delivering exceptional customer experiences, working closely with our international team to serve users worldwide.
About arenaflex
arenaflex is a leading SaaS company based in Copenhagen, Denmark, with a mission to simplify the lives of over 2,000,000 users worldwide. We pride ourselves on removing tedious work and saving our customers time and money. Our primary markets are English-speaking countries, including Canada, the US, Australia, and the UK, and we're expanding our international team to cater to customers globally.
The Role
We're seeking a highly skilled and motivated Part-time Customer Support Specialist to join our team, covering the Canadian and US Pacific/Mountain time zones (PST/MST time zones). As a key member of our Support team, you will interact directly with our customers, providing an effective, easy, and enjoyable experience. You will be the first point of contact for our users, from new customers to long-term users and potential B2B large teams, and will relay their needs to our product teams.
Responsibilities
As a Part-time Customer Support Specialist at arenaflex, your key responsibilities will include:
- Providing first-class support experience by email and phone to customers' technical, general, and team product queries
- Troubleshooting customers' questions and driving the investigation to resolve customer matters
- Providing video demos and video onboarding to our larger B2B customers
- Collaborating with our Product teams and communicating with them via bug reporting and forwarding customer input (requests, feedback, UX improvements, etc.)
- Learning the arenaflex product deeply and supporting our customers in making the most of everything we offer
Requirements
To succeed in this role, you will need:
- 12-24 months of proven work experience in customer support
- Strong communication skills in English (both verbal and written), with other languages being a welcome bonus
- Excellent technical skills and insights, with a basic understanding and experience in software troubleshooting
- Proactive and happy to jump in at the deep end, with confidence in navigating multiple systems and finding your way around
- An eye for commonalities and streamlining, eager to automate wherever possible
- Familiarity with remote communication tools like Slack
Ideal Candidate
We imagine that you are:
- Resilient – you get it done and will stay with a task until it's resolved
- Not hesitant and enjoy the puzzle of solving open-ended problems
- A great relationship builder – you can build credibility fast with a variety of stakeholders
- Not afraid to ask questions to untangle ambiguous situations
- A diffuser – always patient and kind, no matter what
Work Environment and Culture
As a remote team, we value flexibility and work-life balance. Our HQ is based in Copenhagen, Denmark, and we're inspired by the concept of hygge. We'll help you set up the best remote setup possible and ensure you still have time to connect with your team. Plus, a trip to Copenhagen to meet us in your first year!
Compensation and Benefits
* 36.50 CAD/hour, paid biweekly
- 100% remote work
- 33 vacation days per year
- Access to additional perks from health insurance, car rentals, gym passes, and more
How to Apply
If you're interested in joining our team, please send us an application from our job page. There is a button to fill out an application. We will review applications on a rolling basis, so don't wait! If you've been shortlisted, we'll ask you to do a case study, followed by interviews.
Expected Start Date
As soon as possible
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Note
Please note that we will review applications on a rolling basis. So, if you're interested, do not wait! If you have been shortlisted, we will ask you to do a case study, followed by interviews. Apply for this job