Experienced Customer Service Agent - Merchant Team at arenaflex

At arenaflex, we're revolutionizing the world of blockchain and cryptocurrency, and we're looking for talented individuals to join our mission-driven team. As a Customer Service Agent on our Merchant Team, you'll be at the forefront of our customer support operations, providing top-notch service to our users and helping to drive the adoption of cryptocurrency worldwide.

About arenaflex

arenaflex is the leading global blockchain ecosystem and cryptocurrency infrastructure provider, with a suite of financial products that includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money, and we're committed to creating a unified culture that enables collaboration, excellence, and growth.

Responsibilities

As a Customer Service Agent on our Merchant Team, you'll be responsible for:

• Handling all inbound inquiries received, and establishing outbound communication through chats, emails, and calls
• Independently providing accurate information to resolve problems/issues that arise, and escalating issues to your team leader, managers, and other departments as required
• Continuously educating yourself with up-to-date and relevant information to support the customer service operations
• Adhering to the Quality Assurance standards set, and adhering to and complying with the schedule set by your Team Leader
• Assisting in the preparation of other processes as and when assigned/required by your Team Leader
• Displaying good team working attitude and behavior within the team and other departments in the company

Requirements

To succeed in this role, you'll need:

• 2-3 years of experience in frontline customer support, preferably in the financial or service industry
• A passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Adaptability and resilience, with the ability to operate in a quickly changing environment
• Excellent verbal and written professional English and Russian language skills
• Great multitasking, prioritizing, and time management skills
• A fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry and being an arenaflex P2P user will be an added advantage
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Working at arenaflex

As a member of our team, you'll have the opportunity to:

• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging, and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Enjoy competitive salary and benefits
• Work in a remote-first, flexible environment with casual work attire

Our Culture

At arenaflex, we embody a set of core values that guide our behavior and decision-making. We believe in:

• Collaboration: We work together to achieve our goals and support each other in our endeavors.
• Excellence: We strive for excellence in everything we do, whether it's providing customer support or developing new products.
• Growth: We're committed to learning and growing, both as individuals and as a team.
• Diversity: We believe that having a diverse workforce is fundamental to our success, and we're committed to creating an inclusive environment.

How to Apply

If you're passionate about blockchain and cryptocurrency, and you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then arenaflex is the place for you. Apply today to be a part of the Web3 revolution!

Equal Opportunities Employer

arenaflex is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success, and we're committed to creating an inclusive environment where everyone can thrive.

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