Experienced Call Center Representative – Data Entry & Patient Enrollment

At arenaflex, we're committed to making a positive impact on people's lives through better health and well-being. As a leading retail pharmacy and healthcare company, we're seeking an experienced and compassionate Call Center Representative to join our team. This is a unique opportunity to work from home, providing exceptional patient care and support while utilizing your skills in data entry and patient enrollment.

About arenaflex

arenaflex is a leading healthcare company with a rich legacy of focusing on communities. We're proud to be a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Coalition, Inc. (Nasdaq: WBA). Our mission is to make more joyful lives through better health, and we're committed to delivering high-quality products and services to our customers. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day.

Job Summary

As a Call Center Representative at arenaflex, you'll play a vital role in providing exceptional patient care and support while working from home. Your primary responsibilities will include:

• Performing information section and patient enrollment tasks, adhering to state and government guidelines
• Answering high-volume client requests, working under direct supervision
• Observing guideline working methods and performing obligations as per arenaflex strategies and methodology
• Utilizing arenaflex systems to gather patient and medication data
• Handling patient medicine demands within HIPAA guidelines and entering top-off orders for handling
• Investigating to gather missing medication data, deciphering clinical shorthand forms (SIG codes), and settling all information section-related special cases
• Handling correspondence to patients (inbound calls, visits, messages) and settling outbound decisions to prescribers and patients depending on the situation
• Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities
• Providing support to pharmacists, both those in the office and those in different areas
• Recognizing and conveying issues to senior-level staff as fitting

Essential Qualifications

* High school certificate or GED

• Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
• Essential web search tools skills (e.g., opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online)
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
• Ability to communicate in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certification office
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
• Halfway to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35 per hour

• Opportunity to work from home in a dynamic and supportive environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Collaborative and inclusive team environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application and join our team at arenaflex. Apply for this job