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Patient Services Representative

Work from home Full-time role Hiring

This is a fully remote role.About Willow:

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

  • Serve as a facilitator between the patient and the company, ensuring a seamless experience.

  • Answering questions about the company, offering accurate information about our products and services

  • Delivering information about the product.

  • Ensuring patient satisfaction and maintaining professional patient support.

  • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

  • Keep records of patient interactions, process patient accounts, and file documents.

  • Take the extra mile to engage with patients.

  • Stay updated with products, policies, and services to provide informed support.

    • Requirements:

  • 1-3+ years of experience in customer support, patient support, or a related service-driven role

  • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

  • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

  • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

    • Nice to have:

  • Experience working in telemedicine or related medical contexts.

  • Experience supporting customers through the Intercom platform.

    • What’s in it for you?

  • As full-time member of our team, you’ll enjoy:

  • Flexible hours

  • Work wherever you choose

  • Fun and casual work environment

  • Employee engagement activities and virtual gatherings

  • We are a diverse, global team! 🌍

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