Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Behavioral Customer Service Advocate, you'll play a vital role in providing empathetic and informed support to our members and providers, ensuring they receive the care and assistance they need. If you're passionate about delivering outstanding customer service and have a knack for resolving complex behavioral health inquiries, we want to hear from you!
About arenaflex
arenaflex is a leading Managed Care Organization, committed to providing innovative solutions that improve the lives of our members. With a strong focus on customer-centricity, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences. Our team is comprised of dedicated professionals who are passionate about making a difference in the lives of our members and providers.
Daily Responsibilities
As a Behavioral Customer Service Advocate, you'll be responsible for handling inbound behavioral calls and written correspondence, providing timely and informed responses to customer inquiries. Your key responsibilities will include:
- Handling inbound behavioral calls regarding benefits eligibility/claims status
- Responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Utilizing current reference materials and available resources to respond to telephone or written correspondence inquiries from members and/or providers within established timeframes
- Providing assistance to members and/or providers regarding website registration and navigation
Preferred Qualifications
While not required, we're looking for candidates with:
- 1 year of healthcare call center experience
- Behavioral/Crisis call experience preferred
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our arenaflex ACT (Advocacy) Program
Pay and Schedule
* Hourly rate: $19.00
- Schedule: Monday- Friday 10:30 am- 8:30 pm CST (30 min lunch, 2 15 min breaks)
- Potential for 1 rotating Saturday shift per month during the busy season
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision. As a Behavioral Customer Service Advocate, you'll have the opportunity to:
- Develop your skills and expertise in behavioral health customer service
- Work with a talented team of professionals who are dedicated to making a difference
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
- Participate in our arenaflex ACT (Advocacy) Program, which offers career and educational tools to help you grow and develop
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for resolving complex behavioral health inquiries, we want to hear from you! Please click the "Apply Now" button below to submit your application. For additional consideration, please email a copy of your resume to [arenaflex email address] with your phone number, the job title and location, and our recruiters will reach out.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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