Experienced Bilingual Customer Care Representative – Healthcare Industry
At arenaflex, we're committed to putting health first – for our teammates, our customers, and our company. As a Bilingual Customer Care Representative, you'll play a vital role in helping us achieve this mission by providing exceptional service to our members and providers. If you're passionate about delivering top-notch customer care, have a strong work ethic, and are fluent in both English and Spanish, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare company dedicated to making it easier for millions of people to achieve their best health. Through our insurance services and CenterWell healthcare services, we deliver the care and service our customers need, when they need it. Our efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Job Summary
As a Bilingual Customer Care Representative, you'll be responsible for performing necessary follow-up with members and/or providers, ensuring responses to inquiries are completed on a timely basis to achieve service and quality standards. You'll work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. If you're adaptable, have excellent communication skills, and can thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities
* Perform necessary follow-up with members and/or providers to ensure timely responses to inquiries
- Ensure responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards
- Work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
- Adaptable with the ability to thrive in a fast-paced environment
- Perform other duties as assigned by management
Required Qualifications
* Experience working in a call center environment, such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role
- Minimum 1 year of customer service-related experience
- Bilingual – English, Spanish. Must be able to speak, read, and write in both languages without limitations or assistance
- Able to work independently or with minimal supervision
- Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues
- Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously
Preferred Qualifications
* Associate's or Bachelor's Degree
- Experience in a healthcare setting
Additional Requirements
* Anticipated Start Date: October 2024
- Work Style: Remote Work at Home
- Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time
- Any arenaflex associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Work at Home Guidance
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested
- Satellite, cellular, and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
- arenaflex will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $31,900 - $43,900 per year
Description of Benefits
arenaflex, Inc. and its affiliated subsidiaries (collectively, "arenaflex") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, arenaflex provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.
Equal Opportunity Employer
It is the policy of arenaflex not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of arenaflex to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements.
How to Apply
If you're passionate about delivering exceptional customer care and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!
Join our team and make a difference in the lives of our members and providers!
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