Experienced Customer Service Representative – Office Operations and Support

At arenaflex, we're on a mission to deliver exceptional customer experiences and provide top-notch services to our valued clients. As a Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our daily admin assistant tasks, working closely with our team to provide world-class support. If you're a hard-working professional with a passion for delivering results, we want to hear from you!

About arenaflex

arenaflex has been a trusted provider of residential plumbing services, septic services, and portable sanitation for over 15 years. We proudly serve the Tulsa and Grand Lake areas, offering reliable and efficient solutions to our valued customers. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a leader in our industry. We're proud to be a part of the arenaflex family and are excited to welcome talented individuals like you to our team!

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Organizing office operations and assisting associates in optimizing procedures to ensure seamless day-to-day activities
• Sorting and distributing communications in a timely manner, ensuring that all stakeholders receive accurate and timely information
• Creating and updating records, maintaining the accuracy and validity of information, and ensuring compliance with established policies
• Scheduling and planning meetings and appointments, ensuring that all necessary parties are informed and prepared
• Monitoring the level of supplies and handling shortages to prevent disruptions to our operations
• Resolving office-related malfunctions and responding to requests or issues in a timely and professional manner
• Coordinating with other departments to ensure compliance with established policies and procedures
• Maintaining trusting relationships with suppliers, customers, and colleagues through excellent communication and interpersonal skills
• Performing receptionist duties when needed, providing a warm and welcoming experience for our clients and visitors

Preferred Skills

While we're open to training the right candidate, we're looking for someone with:

• Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
• Knowledge of "back-office" computer systems, including experience with software applications and databases
• Working knowledge of office equipment, including printers, scanners, and photocopiers
• A thorough understanding of office management procedures, including record-keeping and data entry
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Analytical abilities and aptitude in problem-solving, with a focus on finding creative solutions to complex challenges
• Excellent written and verbal communication skills, with the ability to communicate effectively with colleagues, clients, and stakeholders
• Proficiency in MS Office, including Word, Excel, and Outlook
• Knowledge of QuickBooks and Excel, with experience in data analysis and financial reporting

Why Join Our Team?

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success.

We offer

• Competitive compensation and benefits, including traditional benefits and perks
• Paid Time Off, including paid birthday and holiday pay
• Flexible family scheduling, allowing you to balance work and personal responsibilities
• Continuing education and opportunities for growth, including training and professional development programs
• Company-provided uniforms, including an annual boot allowance
• Company-provided take-home vehicle, making it easy to get to and from work
• Costco Membership, providing you with access to exclusive discounts and benefits
• Company phone, keeping you connected and productive on-the-go
• Chiropractic care (4 annual visits), promoting your physical and mental well-being

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and supportive work environment. Our team is dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. We're passionate about innovation, continuous improvement, and community involvement. If you're looking for a dynamic and rewarding work environment, we invite you to join our team!

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job