Experienced IT Site Director – Dallas, TX – Arenaflex

Join Arenaflex's Dynamic Team and Shape the Future of IT Support

Are you a tech-savvy individual with a passion for delivering exceptional IT support? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? Look no further! Arenaflex is seeking an experienced IT Site Director to join our Dallas, TX team. As a key member of our IT department, you will be responsible for leading our IT Site Support team, ensuring seamless IT operations, and driving innovative solutions to meet the evolving needs of our organization.

About Arenaflex

Arenaflex is a leading online retailer of pet products, dedicated to providing a comprehensive and user-friendly shopping experience for pet owners. With a strong focus on customer satisfaction, Arenaflex has established itself as a trusted brand in the pet industry. Our commitment to innovation, quality, and customer service has enabled us to grow rapidly, and we are now seeking talented individuals to join our team.

Key Responsibilities

As an IT Site Director at Arenaflex, you will be responsible for:

• Leading the IT Site Support team, ensuring seamless IT operations, and driving innovative solutions to meet the evolving needs of our organization.
• Investigating complex application, equipment, and network issues, documenting, analyzing, and resolving heightened support tickets.
• Collaborating with local and remote IT Site Support Specialists, representatives, and operations management to provide top-notch IT solutions rapidly.
• Working with our organization's leaders to identify, suggest, develop, and implement cost-effective technology solutions to support our rapid growth.
• Managing daily IT operations, including network design and investigation, project management, leadership of local IT Support specialists, data cabling, and system organization in various software and hardware conditions.
• Developing and implementing IT procedures and guidelines to ensure compliance with industry standards and best practices.

Essential Qualifications

* Bachelor's degree in Computer Science or a related field.

• 4 years of experience providing technical support in a customer-facing environment.
• MS certifications such as MCSE, MCSA, or MCITP.
• In-depth knowledge of Motorola/Zebra RF Units, including Moto MC9190, VC6090, and WT41N0.
• Proficiency in IT areas such as Microsoft Networking, Mobile Device Management, and RF Technologies.
• Advanced problem-solving skills in a multi-client, high-pressure environment.
• In-depth knowledge of networking concepts, including DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.

Preferred Qualifications

* Experience with information cabling and PC office maintenance.

• Proven track record of driving IT Support teams.
• Demonstrated skills in PC repair, troubleshooting, deployment, and disposal.
• Excellent written and verbal communication skills in English, with the ability to interact with peers, management, employees, and vendors.
• Experience managing vendor contracts, relationships, and service outages.
• Ability to stand/walk for 10-12 hours per day.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Participation in an on-call support rotation and ability to respond to emergency situations.
• Experience working in a SLA-driven environment.
• Experience supporting PCs in a Windows Active Directory environment.
• Cisco CCNA certification.
• Working knowledge of SOTI MobiControl device management.
• Ability to manage high-priority projects.
• Demonstrated ability to work effectively with minimal supervision.
• Ability to travel up to 25%.
• Ability to lift up to 50 pounds, with reasonable accommodation.

Career Growth Opportunities and Learning Benefits

At Arenaflex, we believe in investing in our employees' growth and development. As an IT Site Director, you will have opportunities to:

• Develop your technical skills and knowledge through training and certification programs.
• Collaborate with cross-functional teams to drive innovation and improve IT operations.
• Participate in project management and leadership development programs.
• Enjoy a dynamic and fast-paced work environment with opportunities for career advancement.

Work Environment and Company Culture

Arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer service and supporting our employees' well-being. As an IT Site Director, you will be part of a dynamic team that values:

• Open communication and transparency.
• Collaboration and teamwork.
• Innovation and continuous improvement.
• Employee development and growth.
• Work-life balance and flexibility.

Compensation, Perks, and Benefits

Arenaflex offers a competitive compensation package, including:

• $28/hour salary.
• Comprehensive benefits, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible work arrangements and remote work options.
• Professional development opportunities and training programs.
• Access to cutting-edge technology and equipment.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

Arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job