Experienced Customer Service Advisor – Inbound Call Centre Agent

Join arenaflex, a leading financial wellbeing platform, as we revolutionize the way employees manage their finances. As an Inbound Call Centre Agent, you will play a vital role in delivering exceptional customer service, ensuring that our customers receive the best possible experience when interacting with our team. If you're passionate about making a difference in people's lives and have a flair for amazing customer service, we want to hear from you!

About arenaflex

arenaflex is a pioneering financial wellbeing platform that partners with top employers to provide a comprehensive financial wellbeing solution as an employee benefit. Our mission is to empower employees to take control of their finances, reduce debt, and build a more secure future. With a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK, we're making a real and meaningful impact on people's lives. Our journey began in 2015, and since then, we've achieved remarkable growth, earning recognition as BITC's Responsible Business of the Year 2018, inclusion in KPMG's Global Fintech 100, and top spot on Forbes' list of socially-responsible startups. We're backed by some of the biggest brands, including investments from Blenheim Chalcot, Legal and General, Experian, and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.

Your Role in Our Mission

As an Inbound Call Centre Agent, you will be the face of arenaflex, providing exceptional customer service to our customers. Your primary responsibilities will include:

• Answering inbound and making outbound calls to new and existing customers
• Delivering a best-in-class customer experience, ensuring that every interaction is positive and memorable
• Dealing with vulnerable customers with care and sensitivity
• Entering accurate records of customer conversations into our customer platform
• Following processes and guidelines that align with company and FCA regulations
• Escalating customer issues with management when necessary
• Achieving personal and team targets in a contact centre environment
• Staying up-to-date on company products, services, and policies
• Maintaining accurate customer records in our customer relationship management system

About You

To succeed in this role, you'll need:

• Proven experience working as part of a team
• Excellent time management and organisational skills
• Efficient administrative skills
• Competent numeracy, literacy, and IT skills
• A proactive attitude and enthusiasm for delivering exceptional customer service
• 1 year of experience in a contact centre environment

The Details

We offer a flexible working shift pattern of 40 hours per week, Monday to Saturday, between 8.00 am and 7.00 pm. You'll have the opportunity to work from home, enjoying a comfortable and productive environment.

Our Values

At arenaflex, we're passionate about creating a work environment that's inclusive, collaborative, and entrepreneurial. We value:

• Fearlessness: We're not afraid to take risks and make the impossible possible.
• Responsibility: We're committed to building a business that delivers a meaningful difference to society.
• Dedication: We're passionate about our mission and committed to an exciting journey, even through the highs and lows.
• Empathy: We truly care about every colleague and customer, and we're dedicated to making a positive impact.
• Unity: We understand that we achieve more when we work as a team.
• Humility: We take feedback as a way to continuously improve and grow.

What You'll Get

As a valued member of our team, you'll enjoy:

• A company bonus scheme
• 25 days holiday, plus an extra day off on your birthday
• Generous company benefits, including pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
• Enhanced policies that are family and pet-friendly, including company sick pay and peternity leave
• Great career development opportunities in a fast-paced environment
• Regular company socials (post-covid, although we've got quite good at virtual ones too!)
• Volunteer days as part of our CSR program
• Weekly snacks, tuckshop, cycle to work, help to save, and many more perks!

The Interview Process

Our interview process typically includes:

• A 20-minute phone call with our Talent Manager
• A 30-minute video interview with our Hiring Manager
• A 35-minute case study to give you a taster of the role
• A 30-minute in-person interview with our Head of Department, Stakeholder, and/or Team

Join Our Team

We're looking for people who will get stuck in and make a difference. If you're passionate about delivering exceptional customer service and want to join a team that's changing people's lives for the better, we'd love to hear from you. Learn more about us at salaryfinance.com.

Equal Opportunities Employer

arenaflex is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there's anything we can do to accommodate your specific situation, please let us know.

Apply Now

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