Experienced Customer Support Specialist – Billing – Remote Texas Area
Join the arenaflex team, a dynamic and award-winning organization that has been consistently recognized for its achievements and culture, including being named one of America's Best Midsize Employers for 2023 by Forbes. As a Customer Support Specialist in our remote Texas area, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our clients nationwide.
About arenaflex
At arenaflex, we have been dedicated to helping people reduce risk and overcome unexpected events for over 60 years. Our purpose is to provide innovative insurance solutions that make a real difference in people's lives. We believe in the importance of teamwork, diversity, and inclusion, and we strive to create a work environment that is supportive, engaging, and rewarding.
Job Summary
We are seeking an experienced Customer Support Specialist to join our remote team in Texas. As a key member of our customer support team, you will be responsible for providing knowledgeable answers to general customer inquiries, resolving complex issues, and delivering exceptional customer experiences through various channels, including phone, live chat, SMS, email, and social media.
Key Responsibilities
* Provide knowledgeable answers to general customer inquiries regarding their policy, billing, or claim.
- Advanced inquiry interactions involving making a policy change, processing payments, changing due dates, pay plans, payment methods, portal resets/concerns, website navigation, or accepting a new claim.
- Problem resolution, including investigating issues and responding to customer inquiries and requests.
- Other functions may be assigned.
Essential Qualifications
* High School Diploma or GED equivalent
- AA degree preferred
- 1+ year call center and/or customer service experience
- Or equivalent combination of education and experience
- 1+ year handling escalated calls, preferred
Desirable Qualifications
* Strong desire to provide the best customer experience
- Good communication skills and the ability to interact with customers by phone, live chat, SMS, email, social media, etc.
- Treat team members in a professional manner.
- Excellent computer skills required (Microsoft Outlook, Word)
- A highly driven and self-motivated individual ready to work in a fast-paced workplace.
- Demonstrate ability to analyze customer needs, identify and resolve problems, and make sound business decisions.
Why Choose a Career at arenaflex?
At arenaflex, we offer a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. We believe in having diverse perspectives, where everyone is included, to serve customers from all walks of life. Our team will encourage you to grow, make time to have fun, and work together to make great things happen.
Benefits
* Competitive compensation: $17.00/hr
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Equal Opportunity Employer
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture. Apply for this job