Experienced Customer Service Manager for arenaflex Rentals

At arenaflex, we're revolutionizing the way people experience hospitality in the sharing economy. As a leading provider of furnished housing solutions, we're committed to delivering exceptional customer experiences that exceed our guests' expectations. We're seeking a highly motivated and customer-centric individual to join our team as a part-time Customer Service Manager for arenaflex Rentals.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of hospitality in Milwaukee and Chicago. With a growing presence in the Midwest, we're proud to offer fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Customer Service Manager for arenaflex Rentals, you'll be responsible for providing top-notch customer service to our guests, ensuring their stay with us is nothing short of exceptional. You'll be the face of arenaflex, handling guest communications, resolving issues, and providing personalized support to our guests. If you're a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Provide exceptional customer service to arenaflex guests, ensuring their stay with us is nothing short of exceptional

• Conduct guest screening to ensure safety and security, and comply with arenaflex and property partner requirements
• Provide booking suggestions, make alterations, and otherwise manage all guest reservations
• Utilize our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.)
• Respond to guest communications and address concerns in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues
• Coordinate operational needs with arenaflex staff, including scheduling and monitoring repairs & maintenance needs, and coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders
• Work closely with the Field Team to schedule turnovers and other tasks
• Oversee various other tasks for arenaflex properties, including serving as a point of contact for property partner communications, managing listing marketing, analyzing guest reviews, and managing social media and periodic public relations activities

Essential Qualifications

* 2+ years of experience in customer service, hospitality, or a related field

• College diploma or equivalent
• Ability to pass a background check
• 2-3 references from past or current supervisors
• Reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to any message in 5 minutes or less
• Strong organizational and time-management skills
• Excellent communication skills, both written and verbal
• Positive attitude and exceptional customer service presence
• Strong multi-tasking skills
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to work independently as well as part of a team

Preferred Qualifications

* Experience with property management software and digital communication systems

• Knowledge of the sharing economy and hospitality industry
• Familiarity with Airbnb, Vrbo, and Booking.com
• Experience with social media management and public relations
• Strong analytical and problem-solving skills

Work Environment and Culture

* arenaflex is a remote-friendly company, and this role can be performed from the comfort of your own home

• We're a dynamic and innovative team that's passionate about delivering exceptional customer experiences
• We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members
• We offer flexible scheduling and a competitive hourly rate of $20.00 per hour

Benefits

* Flexible schedule

• Evening shift
• Night shift
• Opportunity for career growth and professional development
• Competitive hourly rate of $20.00 per hour
• Flexible scheduling to accommodate your needs

How to Apply

If you're a motivated and customer-centric individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Application Question(s)

* Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?

• Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday?

Experience

* Customer service: 2 years (Required)

Work Location

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